Ecommerce

For the upcoming holiday season, Adobe predicts online sales will increase 14.1 per cent to US$143.6 billion.  The prediction, made by Adobe’s “Sensei” AI and machine learning technology, claims the holiday bump will help US total retail spending, both online and offline, grow 4 per cent.  According to Adobe, one

How can Australian retailers address the big challenges of staying relevant in a world increasingly driven by omnichannel engagement and new transaction types which require offline and online integration? Historically, change in retail has sometimes been fast and at other times appeared slower, yet as an industry sector retail has

Australia shipped 864 million parcels in 2018, an average of 34 parcels shipped per person or 2.36 million parcels are shipped per day, according to the latest edition of the Pitney Bowes Parcel Shipping Index. In 2017 parcel volume in Australia grew eight per cent to 841 million parcels, up

Australia Post is recruiting 3,700 seasonal workers to help it process and deliver “unprecedented parcel volumes” in the lead up to Christmas. Last year Australia Post delivered over 40 million parcels in December alone – an 11.7 per cent increase on the previous year – including two record breaking days,

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Australian consumers do significantly less of their shopping online compared to the rest of APAC, according to new marketing research from Rakuten. The Japanese ecommerce giant claims high shipping costs and problems returning items are making Australians hesitate at the online checkout. Rakuten’s APAC State of e-Commerce report looks at

Secondhand apparel sales are going to be more disruptive for specialty fashion retail than Amazon or the fast fashion players like Zara and H&M, according to Scott Galloway. Galloway, speaking via video link at the NewsMediaWorks’ Inform conference in Sydney today, warned specialty retail is about to endure the same

In the UK, one in seven customers placing a click and collect order will never actually collect it, according to a new study. The perceived hassle of click and collect is leaving around £228million of goods uncollected at stores across the country with shoppers citing long queues, hidden collection desks

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Rising online advertising costs are giving ecommerce sites more opportunity to turn to bricks-and-mortar investments to sell their brand according to a study by Coresight Research.  Data from commercial real estate firm Jones Lang LaSalle Research (JLL Research) in 2018 digital natives said they plan to open 850 physical stores

There is a saying in marketing, that B2B buyers are 80 per cent sure of what their decision will be before they enter the market. Nonetheless, many B2B sellers are relying on word of mouth to build their pipelines. There is a huge opportunity for those in B2B to enter

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Customers shouldn’t have to explain intent. Businesses should monitor what they are up to, so that customers can expect the same personalised attention from online shopkeepers as they get when visiting their favourite farmers’ market. Put simply, the online marketplace is fundamentally different to the physical marketplace. As customers, we’re