Ecommerce

Christine Holgate, Alan Joyce

Qantas and Australia Post have signed a seven-year agreement worth more than $1 billion which will give the carrier extra capacity and flexibility to make its parcel deliveries. The new agreement gives Australia Post customers access to Qantas Freight’s dedicated freighter aircraft and priority access to the cargo space on

retail customer sales associate relationship

Most consumers begin their shopping journey on a mobile device and either finish on the same device or go in store. That’s a key finding from Salesforce’s upcoming Commerce Cloud Shopping Index. James Johnson, director industry strategy – retail and consumer goods at Salesforce gave a sneak peek into the

By allowing all associates at all levels in the company participate to build a culture of innovation, Walmart is able to drive change within retail according to Fareena Contractor, head of the Walmart Innovation Community.  Contractor has been the head of the Innovation Community for nearly four years and she

customer shopping retail commerce

As brands struggle to meet rising customers expectations, humans are proving far more disruptive than technology, argues Tiffani Bova, growth & innovation evangelist at Salesforce.  Speaking at the Online Retailer conference in Sydney this week, Bova told delegates that ultimately, consumers want more.  “We want an app that can do

Contextual commerce and purposeful businesses will be game changers for ecommerce retailers in the coming years, according to a panel at this year’s Online Retailer conference. Sign up for Which-50’s Irregular Insights newsletter During the keynote panel this morning, Julie Mathers, CEO of Flora and Fauna said those who use

Cardboard box is passed from hands to hands

Emails were sent, orders processed and packages delivered. Now in the aftermath of Prime Day retailers are thinking about the next possible stage of the customer journey: returns. According to Adobe Digital Insights, in 2018 Prime Day purchases saw 30 per cent higher rates of return than goods bought on

hybrid platform collaboration

While the traditional distinction between B2B and B2C marketing has been long established, it is worth questioning whether this is still a valid distinction. It is becoming more common, for instance, for B2B companies to see the benefit of being able to use online channels to sell directly to clients.

postman

Australia Post will open the largest parcel facility and delivery centre in the southern hemisphere in Redbank this October to cope with increasing demand driven by ecommerce, according to postal service. The new facility will process up to 700,000 parcels per day at its peak – or over 35,000 parcels

Australian peer-to-peer site Designerex has taken the dress rental approach one step further by allowing consumers to rent their clothes directly to others without the need of a warehouse. Because of the peer-to-peer nature, the company has already begun its expansion into the US market after launching in Australia in

Amazon Prime Air

From setting the standard for delivery and ease of transaction in ecommerce to pioneering cashierless stores and embracing cloud computing, Amazon is a consistent and persistent disruptor in the retail sector. The rise of the Seattle giant has left investors wanting to know, how is the rest of retail industry