Businesses in ecommerce, airline ticketing, money transfer and banking services will collectively lose over $200 billion to online payment fraud between 2020 and 2024, driven by the increased sophistication of fraud attempts and the rising number of attack vectors, according to Juniper Research. The continued high level of data breaches
Retailers have welcomed the launch of Klarna in the Australian market and view the Swedish buy now, pay later company as providing a point of difference in the crowded payments space. Klarna, which is backed by CommBank, launched in Australia a fortnight ago, the company’s 17th market. This global presence
First, the good news. Consumers are likely to purchase more products from and recommend, a company that provides exceptional customer service. That’s a key finding in the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark study, which captured and compared the attitudes of 2550 consumers in the US, UK and
Financial services companies in North America could unlock up to US$140 billion in productivity gains and cost savings by 2025 if they employ new technologies that help improve the efficiency and effectiveness of their workforces, according to a recent study by Accenture. The study — Workforce 2025: The Financial Services
Openpay shares drop first day on the ASX, While Latitude and Mastercard partner to create BNPL offering
Buy now pay later platform Openpay dropped 17 per cent on its first day listed on the ASX. According to the Sydney Morning Herald, the stock fell from the issue price of $1.60 to $1.35 half an hour after listing. It finished on Monday down 17.5 per cent at $1.32.
Consumers are constantly bombarded with products and deals through emails, push notifications and social media. This can be overwhelming, which is problematic for brands. A recent Magento study, Something for Something, Brand Utility: Listening To Customer Feedback, Responding With Better Experiences argued that to counteract this saturation brands should listen to customers
The holiday season is the optimal selling time for merchants — the season accounts for half of all annual sales and shopping events like Black Friday provide even more engagement opportunities. The Magento ebook, The Journey of a Gift, discusses how merchants need to consider all stages of a product’s journey to
November sales delivered strong growth for online retailers and payment providers, as consumers increasingly use their smartphones to shop. Following Black Friday Ruslan Kogan, CEO of Kogan said in 2019 shoppers spent $9.8 million in 24 hours on the site he founded, compared to $5.4 million in the previous year.
This week Australian retailers of all varieties are offering Black Friday discounts, but the growing popularity of the sale, which originated in the US, has created new competitive pressures for local retailers. The drive for these types of sale events came originally from the retailer according to David White, national
Global spending on digital commerce will reach $18.7 trillion by 2024, up from $11.2 trillion in 2019; an increase of 66 per cent over the five-year period, according to Juniper Research. The new research, Digital Commerce: Key Trends, Sectors & Forecasts 2019-2024, found the largest single digital commerce sector is