Ecommerce

Australia Post is recruiting 3,700 seasonal workers to help it process and deliver “unprecedented parcel volumes” in the lead up to Christmas. Last year Australia Post delivered over 40 million parcels in December alone – an 11.7 per cent increase on the previous year – including two record breaking days,

online shopping ecommerce credit card shopping

Australian consumers do significantly less of their shopping online compared to the rest of APAC, according to new marketing research from Rakuten. The Japanese ecommerce giant claims high shipping costs and problems returning items are making Australians hesitate at the online checkout. Rakuten’s APAC State of e-Commerce report looks at

Secondhand apparel sales are going to be more disruptive for specialty fashion retail than Amazon or the fast fashion players like Zara and H&M, according to Scott Galloway. Galloway, speaking via video link at the NewsMediaWorks’ Inform conference in Sydney today, warned specialty retail is about to endure the same

In the UK, one in seven customers placing a click and collect order will never actually collect it, according to a new study. The perceived hassle of click and collect is leaving around £228million of goods uncollected at stores across the country with shoppers citing long queues, hidden collection desks

tablet online shopping ecommerce retailer fashion

Rising online advertising costs are giving ecommerce sites more opportunity to turn to bricks-and-mortar investments to sell their brand according to a study by Coresight Research.  Data from commercial real estate firm Jones Lang LaSalle Research (JLL Research) in 2018 digital natives said they plan to open 850 physical stores

There is a saying in marketing, that B2B buyers are 80 per cent sure of what their decision will be before they enter the market. Nonetheless, many B2B sellers are relying on word of mouth to build their pipelines. There is a huge opportunity for those in B2B to enter

Three arrows on an archery target

Customers shouldn’t have to explain intent. Businesses should monitor what they are up to, so that customers can expect the same personalised attention from online shopkeepers as they get when visiting their favourite farmers’ market. Put simply, the online marketplace is fundamentally different to the physical marketplace. As customers, we’re

What if you could understand when customers are not going down the right path, or when they are lost? What if you could engage with them in real time — and even intercept carts on the verge of abandonment? The result would be a more successful web site and happier

More Australians are using online marketplaces to buy and sell goods, according to a new retail report released by the CBA.  The recent Commonwealth Bank Retail Retail Insights [PDF] report found 97 per cent of digital shoppers are using online marketplaces and more than two out of five online purchases

Customer experience professionals have been obsessed with mapping customer journeys — optimising business processes and streamlining the passage of engagement. These maps or flowcharts are meticulously designed to guide customers effortlessly from Point A to Point B, to complete their purchase, or to get help. Yet prospects and customers still