Ecommerce

As the saying goes, necessity is the mother of invention. We saw that play out when lockdowns caused by COVID-19 drove an upsurge in digital innovations by retailers. Shoppers who were used to browsing for products in stores suddenly lost the option to do so, while brands could no longer engage

Sendle today announced it is integrating Etsy into its dashboard as the popular small business courier service and online marketplace experience increased volumes under COVID-19. Etsy sellers will now be able to connect their online shops with a Sendle dashboard to more easily print labels and ship their orders through

The current pandemic highlighted what customers really cherished – including it seems toilet paper, pasta and gallons of hand sanitiser, and it also brought about an increase in ecommerce spending.  For marketers who had obsessed over customer experience and engagement for the last few years that meant recalibrating the relationship

Question Mark Speech Bubble

Afterpay faced a surge of inquiries from their customers worried about whether or not they could pay for their goods as COVID-19 restrictions closed down large parts of the Australian economy.  During the Zendesk Showcase last week, Yvonne Gilmour, head of service delivery at Afterpay said the surge in inquiries

The COVID-19 pandemic is likely to alter consumer behaviours permanently and cause lasting structural changes to the consumer goods and retail industries, according to findings of an Accenture survey of more than 3,000 consumers in 15 countries across five continents. The survey, which was conducted between April 2 and April

Australia Post will retrain 2,000 motorbike posties to deliver and process parcels to help manage the unprecedented parcel volumes being sent across the country as the business continues to manage significant disruption as Australians adapt to living differently under COVID-19 restrictions. Parcel volumes have almost doubled in the last four

Empty wallet

Global spending on digital commerce will fall by 14 per cent in 2020 as lockdowns and reductions in consumer spend are felt. Spending will fall from $11.2 trillion in 2019 to $9.7 trillion, according to a new study from Juniper Research. The new research, Digital Commerce Coronavirus Analysis: Impact Assessments

Online wine merchant The Wine Collective (TWC) has implemented Boomi Technologies to achieve a 360-degree view of its customers to help personalise their online shopping experience.  To get this 360-degree view of customers, TWC is leveraging data from multiple channels to enhance personalisation.  Webinar: The role of the CMO at

Businesses in ecommerce, airline ticketing, money transfer and banking services will collectively lose over $200 billion to online payment fraud between 2020 and 2024, driven by the increased sophistication of fraud attempts and the rising number of attack vectors, according to Juniper Research. The continued high level of data breaches

Retailers have welcomed the launch of Klarna in the Australian market and view the Swedish buy now, pay later company as providing a point of difference in the crowded payments space. Klarna, which is backed by CommBank, launched in Australia a fortnight ago, the company’s 17th market. This global presence