Doddle

Australians have been forced online by COVID-19, accelerating the pace of digital adoption across the sectors of the economy which are adjusting to a new way of doing business. This is part one in a series examining how Australia’s infrastructure is holding up under unprecedented — and unexpected — demand

Signage for E Commerce, Australia Post

Australia Post has partnered with fulfilment technology provider, Doddle, to further extend its network of collect and return locations for online shoppers. The expanded network will offer shoppers the choice to collect and return online shopping at different locations including supermarkets, pharmacies and department stores nationwide, as well as post

Cardboard box is passed from hands to hands

Emails were sent, orders processed and packages delivered. Now in the aftermath of Prime Day retailers are thinking about the next possible stage of the customer journey: returns. According to Adobe Digital Insights, in 2018 Prime Day purchases saw 30 per cent higher rates of return than goods bought on