digital transformation

data process information digital transformation

The last 10 years have proved to be a decade of disruption and transformation for many businesses and government enterprises, but what does the experience of the last decade suggest about the priorities for technology leaders over the next few years? That’s a topic we recently took up with David

British media and entertainment business Sky has transformed how it handles customer service issues by using Boomi as an “intelligent black box” powering a self-service application that lets customers troubleshoot and resolve broadband or talk problems. The digital-first innovation won Sky the 2019 UK National Technology Award for Best Enterprise

Gartner’s retail team collaborated on this set of new year’s resolutions for retail CIOs. The dawn of a new decade is the perfect time for retail CIOs to get serious about the changes necessary for digital transformation success. Gartner clients can leverage research that identifies five key areas that will

Digital transformation remains the number one concern for Australia’s business leaders as they look ahead to 2020, but new worries have emerged surrounding the global political and economic landscape, and climate change. A survey of nearly 200 C-suite executives by KPMG Australia paints a picture of CEOs who are worried


Supermarket giant Coles has adopted supply chain management and core finance and procurement platforms from SAP, and outlined its future investments in a global trade platform.  As part of its wider ongoing digital transformation program, the new platforms are designed to improve product availability for customers while enabling efficiencies in

A wide-ranging review of the Australian public sector has found its digital capabilities are trailing comparable governments and failing to meet public needs and expectations despite significant investments in IT over the last decade. A lack of accountability, siloed agencies, legacy systems, outdated procurement models, and a Digital Transformation Agency

IT services company DXC Technology has opened the DXC Digital Transformation Centre (DTC) in collaboration with The University of Technology Sydney (UTS). Speaking at the official opening yesterday, Victor Dominello, MP, said, “Digitisation and the adoption of AI is changing the way we work, the way we learn and the

There is no denying the utilities industry is being disrupted and there are two key factors that are driving this continual disruption according to Tony Histon, director of transmission and distribution practice for APEC, Africa and the Middle East at Accenture.  He described these during a webinar hosted by Which-50


Are you a newly appointed CTO? Have you recently promoted someone into a CTO role? Or perhaps hired someone externally to be accountable for overseeing the use of technology in your organisation? At Gartner, we’re seeing the CTO role evolve in response to the demands of digital business. Digital business

There is rarely a business today that isn’t transforming. More of the same isn’t going to cut it when growth is flat-lining. Organisations are investing heavily in re-orienting their businesses around the customer, enhancing experience to differentiate, creating new value and streamlining operations to enable greater investment in customer initiatives.