digital transformation

Technology leaders in every organisation need to understand the value and disruptive potential of open source code, and encourage their developers to work across different projects, according to Sam Hunt, APAC VP of GitHub, Microsoft’s US$7.5 billion open source hosting company.   Hunt told Which-50 open source software has become fundamental

Organisations must tear down the walls between IT and the business and make more customer-centric investments if they are to improve customer experience (CX), according to new research from software company Pegasystems. Pega’s 2020 Global Customer Experience Study was conducted among decision makers spanning 12 countries and seven different industries by

Investors in global financial businesses do not believe industry leaders can provide the kinds of returns being delivered by the tech sector, with very significant skepticism about current digital transformation programs. That’s our key reading of a report from global management consulting outfit Oliver Wyman, which also argues there is

If digital transformation is, in part, a technology transformation; then the CIO should play a major role. It is simple logic, given the CIO’s responsibilities and resources. Simple logic should create simple advice. When it comes to advice for the CIO, none of it is simple. On the surface, we

On the eve of this new decade, it is worth reflecting on what has truly been one of the most talked about, exciting and challenging business transitions of the 2010s, digital transformation. So much ink has been spilled on the topic in the past few years that it is difficult

data process information digital transformation

The last 10 years have proved to be a decade of disruption and transformation for many businesses and government enterprises, but what does the experience of the last decade suggest about the priorities for technology leaders over the next few years? That’s a topic we recently took up with David

British media and entertainment business Sky has transformed how it handles customer service issues by using Boomi as an “intelligent black box” powering a self-service application that lets customers troubleshoot and resolve broadband or talk problems. The digital-first innovation won Sky the 2019 UK National Technology Award for Best Enterprise

Gartner’s retail team collaborated on this set of new year’s resolutions for retail CIOs. The dawn of a new decade is the perfect time for retail CIOs to get serious about the changes necessary for digital transformation success. Gartner clients can leverage research that identifies five key areas that will

Digital transformation remains the number one concern for Australia’s business leaders as they look ahead to 2020, but new worries have emerged surrounding the global political and economic landscape, and climate change. A survey of nearly 200 C-suite executives by KPMG Australia paints a picture of CEOs who are worried

Coles

Supermarket giant Coles has adopted supply chain management and core finance and procurement platforms from SAP, and outlined its future investments in a global trade platform.  As part of its wider ongoing digital transformation program, the new platforms are designed to improve product availability for customers while enabling efficiencies in