digital banking

A short while into the pandemic, one of the largest financial institutions in the U.S. had a temporary website outage. This happened to fall on the same day that government stimulus checks were released. And no doubt, the additional traffic of customers attempting to login and see if they received

The Commonwealth Bank of Australia’s half yearly results released today show growth in digital channels and a corresponding increase in IT costs as the country’s biggest bank pursues a $5 billion dollar bet on digital. The bank has also fired bank against claims that its latest digital venture, a partnership

Australia’s growing cohort of neobanks still face a persistent challenge around awareness and trust, despite millions of consumers being unhappy with major financial institutions, according to new research from Nielsen. But Nielsen’s data, based survey of consumers over the last three financial years, suggests one in two consumers are open

banks, finance, banking, smartphone

Over 2 billion users will access retail banking services via smartphones, tablets, PCs and smartwatches in 2018, up 10 per cent from 2017, according to new forecasts from Juniper Research. The new research, Retail Banking: Digital Transformation & Disruptor Opportunities 2018-2022, found that accelerated adoption in key emerging markets such

Banks need to design propositions that reflect consumer lifestyle. Too often, companies including banks fall into the trap of letting technology lead, not consumer demand. The result for banks has been a failure to deliver helpful and relevant services. Too often, this is driven by their inability to adapt to