Digital

Capgemini and Efma recently released their World Insurance Report 2021, highlighting the implementation of emerging technologies including AI and VR to better engage customers.  The report collated insights from 25 markets, and found that more than 60 per cent of executives surveyed have noticed an impact on acquisition efforts as

Digital decarbonisation, according to french IT consulting company, Atos, is critical to reducing global carbon emissions.  Which-50 Digital Intelligence Unit:  The Fastest Route to Carbon Neutral IT Operations CIOs Can Drive Business Wins From Sustainable IT, But Very Few Do Sustainability Is The New Digital, Right Down To The Mistakes Leaders

Gartner released the results of its annual CEO Survey overnight, showcasing the optimistic attitude of global CEOs — anticipating an economic boom, and seeing opportunity through digital in a post-COVID world. The survey was conducted online, and by phone and video interviews from July to December 2020 and included insights

While COVID-19 and subsequent social distancing restrictions have triggered a boom for digital services, many Australian consumers intend to revert to in person experiences when it is safe to do so, according to a global survey by ForgeRock. The identity management provider says it has created an imperative for businesses

The last 10 years have proved to be a decade of disruption and transformation for many businesses and government enterprises, but what does the experience of the last decade suggest about the priorities for technology leaders over the next few years? That’s a topic we recently took up with David

British media and entertainment business Sky has transformed how it handles customer service issues by using Boomi as an “intelligent black box” powering a self-service application that lets customers troubleshoot and resolve broadband or talk problems. The digital-first innovation won Sky the 2019 UK National Technology Award for Best Enterprise

Brands in digital TV have a tendency to overcomplicate things for advertisers. They feel the need to use certain technologies just because they are available, according to Patrick Darcy, CEO at Cadreon. He said, “an advance in technology — certainly programmatic, data or addressability — because there’s changes in technology,

“If your company is not an icon on a person’s mobile phone, you really don’t exist.” That’s the risk that Australian brands face, according to Gerd Schenkel, Leader of the Digital Practice at consultancy Partners in Performance. Nominate today for the Which-50 Digital Experience Awards. Simple. Fast. Easy. Schenkel, who

Businesses are investing more money in technology to differentiate the experience between various channels, however consumers are almost equally as satisfied on dissatisfied with different channels.  That’s according to Vikram Sehgal, VP analytics strategy APAC at Forrester. During the Forrester CX event in Sydney last week, Sehgal told attendees when

It is not technology, but culture, that is critical to becoming a future-forward business. So says futurist Chris Riddell, the first ever Chief Digital Officer for Mars Incorporated and global futures advisor to the Australian Federal Police. During Genesys’ Humanity Reinvented: Beyond Tomorrow webinar, Riddell discouraged the audience of business