Deloitte

Having been one of the sectors hardest hit by the chaos of COVID-19, contact centres are now grappling with what the future will look like, and how to adapt operations to ensure they not only avoid similar disruptions but thrive in the face of the next crisis. Call volumes exploded

As the COVID shutdown wreaked havoc upon business, and in particular contact centres, companies found themselves confronting three distinct phases: respond, recover, and ideally thrive. That’s the subject of an ebook published by Deloitte entitled The Contact Centre Of 2030 Can’t Wait, It’s Now… According to the authors of the

Most Australian organisations have low levels of “data maturity”, leaving millions of dollars on the table, according to Deloitte research commissioned by Amazon. But the consultants say data will drive a new wave of digital transformations and some local organisations are reporting data maturity is already improving their bottom line.

remote working, video conference

COVID-19 has created a small window to significantly alter the nature of white collar work, according to Deloitte’s annual 2020 Global Human Capital Trends report.   The report titled, “The social enterprise at work: Paradox as a path forward,” notes that as restrictions ease and businesses plot their return to the

Deloitte plans to train 4,000 team members across Australia in cloud computing, as part of the Deloitte Cloud Guild, a technology training program with Amazon Web Services (AWS).  Announced today, the Deloitte Cloud Guild will offer a variety of training opportunities, from hackathons and immersion days to highly targeted self-paced

Deloitte has acquired analytics and financial performance management business, Bistech. Terms of the deal were not disclosed.  Founded in 2000, Bistech helps clients to better understand and harness their business-critical data, leveraging cloud technologies and modern analytics solutions to make informed business decisions and achieve enhanced performance. Bistech co-owners, Shane

jigsaw, puzzle, merger, acquisition

The founders and 50 team members of Australian security consultancy, Zimbani, will join Deloitte from April. The firm acquired Zimbani to expand its existing Australia cyber practice. Terms of the deal were not disclosed. “Cyber-crime is regularly listed as one of the major business risks globally, so it is critical

A Deloitte Access Economics report commissioned by Australia Post found the national carrier supports 10,800 jobs and a $10.6 billion ecommerce market through its delivery and post office networks and is increasingly important to regional, rural and remote Australia. The report, Economic and social value of Australia Post to regional,

Australian leaders are still struggling to determine exactly what kind of skills their workforce needs to prosper in the future, according to Deloitte’s Industry 4.0 Readiness report, released today.  Only 3 per cent strongly believe their organisation currently has the Industry 4.0 skills needed in the future (compared to 20

Australia’s growing cohort of neobanks still face a persistent challenge around awareness and trust, despite millions of consumers being unhappy with major financial institutions, according to new research from Nielsen. But Nielsen’s data, based survey of consumers over the last three financial years, suggests one in two consumers are open