Customer Experience

Which Australian companies are considered great at CX? None. That’s according to new research from Forrester. Download the CMO of Tomorrow report produced by the Which-50 Intelligence Unit Forrester’s CX Index measures and ranks the CX quality of 34 brands in Australia based on a survey of almost 9,000 adult online consumers.

Concerns about internet security, the relative popularity of private cloud providers and the ever present issue of customer experience feature highly in research released and discussed this week by the leading industry pointy heads. Accenture, Forrester and Gartner all prompted high levels of social chit chat online with their latest

One of Australia’s largest specialty pharmacy groups, Epic Pharmacy, will invest $A1.5 million in software startup Flamingo, to co-create healthcare solutions for Australian consumers. Flamingo is one of the pioneers in the emerging field of vendor relationship management. Its platform — launched earlier this year — is designed to enable