coronavirus

COVID-19 has disrupted operations and will have prolonged impacts on continuity of operations, modes of working and growth patterns. CIOs need to respond to the crisis with both short- and long-term actions to increase resilience against future disruptions and prepare for rebound and growth. Impacts Organisations face challenges to the

Salesforce has hailed its rejigged online-only World Tour event as a success which collected over a million social media impressions, in one of the early tests of the impact of coronavirus on the industry. But research suggests event attendance is a huge driver of business for hosts and exhibitors and

Woolworths

Nielsen Homescan research reveals that Australian online grocery sales increased significantly, up 45 per cent, over the past few weeks, compared to annual online growth of 34 per cent during Q4 2019. The growth is being driven by consumers seeking to avoid crowds in-store as shoppers stockpile grocery and medical

Respondents to Gartner’s 2019 Tech Marketing Benchmarks Survey indicate that technology and service providers spend an average of 11 per cent of marketing programs budget on third party tradeshows and hosted event spend averages 6 per cent of the program’s budget. As a critical element of the marketing mix, cancellations

Last week news of the spread of COVID-19 outside of mainland China caused global share markets to plunge. In Australia, the ASX fell 10 per cent in a week. And as the coronavirus response has moved from containment to preparation, businesses have begun to recalibrate their operations to weather a

The SARS-CoV-2 virus and COVID-19 disease are increasingly making headlines. As you are no doubt aware, the number of known and reported cases will surpass 80,000 today, and more than 2,600 have been killed by the disease. While the first priority is health and safety, CX leaders must give consideration to how

Alibaba has reported a 38 per cent revenue increase from the prior year reaching US$23.2 billion however, the company warned the impact of the Novel Coronavirus will likely hit its results next quarter.  In an earnings call, Daniel Zhang, CEO of Alibaba Group said food delivery orders are down year-on-year

Coronavirus is now causing vendors and conference organizers around the world to cancel events. Just this week the plug has been pulled on major industry events in Barcelona, Singapore, and Melbourne. More are expected. Which-50 also understands some IT companies are cancelling or restricting their executives’ travel plans over fears

In November 2002, when SARS, a respiratory virus broke out in southern China, 774 people died and 8,098 were infected. Nearly 17 years later in December 2019, the Novel Coronavirus was first identified in the Wuhan province, a similar respiratory illness to SARS.  At the time of publishing there are