coronavirus

The SARS-CoV-2 virus and COVID-19 disease are increasingly making headlines. As you are no doubt aware, the number of known and reported cases will surpass 80,000 today, and more than 2,600 have been killed by the disease. While the first priority is health and safety, CX leaders must give consideration to how

Alibaba has reported a 38 per cent revenue increase from the prior year reaching US$23.2 billion however, the company warned the impact of the Novel Coronavirus will likely hit its results next quarter.  In an earnings call, Daniel Zhang, CEO of Alibaba Group said food delivery orders are down year-on-year

Coronavirus is now causing vendors and conference organizers around the world to cancel events. Just this week the plug has been pulled on major industry events in Barcelona, Singapore, and Melbourne. More are expected. Which-50 also understands some IT companies are cancelling or restricting their executives’ travel plans over fears

In November 2002, when SARS, a respiratory virus broke out in southern China, 774 people died and 8,098 were infected. Nearly 17 years later in December 2019, the Novel Coronavirus was first identified in the Wuhan province, a similar respiratory illness to SARS.  At the time of publishing there are