Commonwealth Bank

Each day the Commonwealth Bank of Australia analyses 1.8 billion data points through its automated decisioning technology. The AI powered “brain” allows the bank to alert customers to potential fees and benefits they may be entitled to, among other services and sales use cases. CBA has said the missed fee

The Commonwealth Bank plans to invest $5 billion dollars over the next five years in effort to rebuild consumer trust and improve its digital capabilities. Much of that will be spent on technology, says Matt Comyn, who outlined some of the bank’s digital plans in his first major speech as

Banks, armed with large amounts of customer and transaction data, are deploying predictive techniques in an effort to deliver better customer experiences at scale. While the value of data driven modelling is well understood, executing it without “personal and business bias” in a way that predicts customer behaviour remains a

Companies are being urged to consider the ethical implications of their AI ambitions to ensure that as the technology increasingly embeds itself in our lives, it doesn’t take away the values society holds dear. “Technology may let us do new things quicker, faster and cheaper, and easier, but at the

Edge computing circuit circle on blue cube background 3D illustration

5G-connected edge computing will be trialled at Commonwealth Bank branches in an attempt to reduce on site network infrastructure, under a new partnership between the bank, Ericsson and Telstra. Sign up for Which-50’s Irregular Insights newsletter According to the telco it is the first time in Australia that technology providers

Commonwealth Bank today launched Alipay on its Albert terminals, meaning 94,000 Australians businesses with point of sale device will be able to accept the popular Chinese payment method. Today’s announcement builds on the MOU signed by CommBank and Alipay back in November 2016, and adds significant scale to Alipay’s existing

The Commonwealth Bank of Australia and Data61, the CSIRO’s data innovation group, have partnered to develop “smart money”, a blockchain-enabled programmable currency. Sign up for Which-50’s Irregular Insights newsletter Used via a mobile app, Smart Money allows funds to have certain conditions attached to their use and is currently being

Commonwealth Bank has upgraded its online data-driven tools that provide businesses with practical insights to enhance their performance and productivity. Daily IQ 3.0 provides small and medium enterprises (SMEs) and institutional businesses with personalised insights into their cash flow, their performance against the industry, as well as the purchasing behaviours

Cargo ship in harbour

17 tonnes of almonds grown in regional Victoria have been transported to Hamburg, Germany as part of a blockchain trial between Commonwealth Bank and five Australian and international supply chain companies. The process used the distributed ledger technology, smart contracts and the internet of things (IoT) to track the shipment

Human, robot, AI, ML

The Commonwealth Bank wants to take banking “back to the 70’s”, a time when “the branch manager knew who you were” and customer trust often kept them with a single bank for life. That’s the vision of Dr Andrew McMullan, head of customer decisioning at CBA. He also believes AI