CommBank

CommBank is ramping up its investment in digital startups, committing US$10 million to the most recent funds for both Square Peg and Zetta Venture Partners to support local fintechs, as well as emerging artificial intelligence businesses in Australia. The strategic partners are tasked with stewarding new digital banking services into

Many Australian banks miss the mark when it comes to money management, alerts, and self-service features on their mobile apps, and the absence of these services hurts the customer experience. That’s a key finding in a new report from Forrester Research into Australian mobile banking apps called Mobile Banking Apps

Digital wallet users spent more than $1 billion on a record number of transactions in March as cash and physical contact were minimised in an attempt to stem the spread of COVID-19, according to data from the Commonwealth Bank. CBA’s monthly analysis of transactions from Apple Pay, Google Pay, Samsung

The debate over the future of screen scraping in Australia is being complicated by the slow roll out of Australia’s open banking regime, a data sharing system which would make the practice obsolete. Screen scraping occurs when consumers provide their banking username and password to a third party, such as

Commbank has launched a new start-up incubator called X15 Ventures, which it says will produce 25 new ventures by 2024, signalling a new approach to the startup-enterprise relationship. The bank announced the initiative today which it described as an “Australian technology venture-building entity designed to deliver new digital solutions.” Download: Which-50’s

CommBank is making a big play in the buy now, pay later space, investing a total of US$300 million in Swedish Afterpay rival Klarna which officially launched in Australia today.  The bank initially invested US$100 million in Klarna in August 2018, to become its exclusive partner in Australia and New

The Commonwealth Bank of Australia has launched ‘CommBank Rewards’, a program of personalised cashback offers powered by its machine learning hub.  The new in-app feature will give eligible customers cash back when they use their CBA credit or debit Mastercard at merchants including Coles, Caltex, Myer, JB Hi-Fi and Menulog.

Early credit card spending data from Commonwealth Bank indicates that Australian retailers enjoyed a strong Black Friday sale, with spending more than doubling this year as compared to last year. Well-above average sales were recorded across the whole weekend through to Cyber Monday.  “A sample of our credit card data

Amazon parcels can be picked up from select CommBank branches, Stockland shopping centres and Victorian newsagents as part of a new click and collect partnership launched today.  The Seattle-based ecommerce giant has begun rolling out Amazon Hub in Australia, a new network of more than 100 parcel pickup points which

Frontline staff at the Commonwealth Bank of Australia have used a new platform to assist the bank’s customers more than 50 million times since it was launched.  The platform solves a problem created by the proliferation of digital channels which complicates life for customer service professionals who often don’t have