As COVID-19 impacts businesses globally, many are turning to cloud-based contact centre technology to help deal with the increase in inquiries. For some, it may be the first time they have used or needed this technology. Rod Lester, Managing Director at NICE ANZ, said that in recent weeks NICE has

Cloud-powered people management platform Employment Hero has launched its new suite of employee focused features, WorkLife. Employment Hero claimed this new suite has been designed to “combat many of the common pain points faced by Australian employees”. The company says these new features will help employees better access, manage and