Click and Collect

In the UK, one in seven customers placing a click and collect order will never actually collect it, according to a new study. The perceived hassle of click and collect is leaving around £228million of goods uncollected at stores across the country with shoppers citing long queues, hidden collection desks

Super Retail Group (SRG) is in the midst of a transformation project, overhauling its technology platforms and organisational structure to build a culture focused on customers not channels. The ASX-listed retailer, which owns Boating, Camping, Fishing (BCF), Rays, Rebel and Supercheap Auto, wants to be a world class omnichannel retailer.

The arrival of Black Friday and Cyber Monday has brought back into focus the demands faced by retailers during the busiest time of the year, especially around click & collect. Sign up for Which-50’s Irregular Insights newsletter The multi-channel nature of click & collect poses challenges to retailers who have