chief customer officer

Close to 90 per cent of organisations have a chief experience officer (CXO) or a chief customer officer (CCO) according to a new Gartner survey.  The survey, 2019 Customer Experience Management Survey, showed in 2017 more than 35 per cent of organisations lacked a CXO or CCO and in 2019

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Steve Brennen, director of marketing APAC at Uber has moved to Zip Co to be the buy now, pay later provider’s new chief customer officer.  At Uber, Brennen headed up marketing across Australia, New Zealand, Japan, Korea, Taiwan and Hong Kong.  Brennen is also chair of the Australian Alliance for

Dropbox is establishing a customer advisory board to help the organisation improve its file sharing and collaboration products for its 500 million registered users and 12 million paid customers. The panels — which will meet four times a year, twice in North America and once each in EMEA and APAC

Not getting value out from your marketing technology? Try switching it off and see if you notice a difference. That’s the advice from Jason Burby, Chief Customer Success Officer at Domo. “Unplug it. What does it change? If it changes nothing then leave it unplugged and stop buying it. If

Sydney,Australia - February 20, 2016: A QANTAS Boeing 737 taxies towards the terminal after landing at the city's airport. QANTAS is the flag carrier for Australia.

Qantas has promoted marketer Olivia Wirth to CEO of its loyalty business, while Vanessa Hudson will take on the role of Chief Customer Officer. The changes follow the resignation of current Loyalty CEO Jayne Hrdlicka, who announced her departure from the airline in December last year. WHICH-50 Reader Survey: Help