chatbots

Retro robot helper.

In order to cope with the avalanche of digital information and activities, customers — like organisations — will increasingly turn to automation moving forward, according to Gartner. “There is often a lot of discussion about how enterprises continue to invest in artificial intelligence (AI) to save time and money, but

Retail chatbot

The global number of successful retail chatbot interactions will reach 22 billion by 2023, up from an estimated 2.6 billion in 2019, according to Juniper Research. The new research, AI in Retail: Segment Analysis, Vendor Positioning & Market Forecasts 2019-2023, says chatbot use by retailers will enable effective automated customer

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Chatbots and the conversations they facilitate are creating troves of new customer data. Leaders are already using this data to create opportunities for marketing, according to James Kraeutler, VP of the ISV and technology alliance program at Genesys. However, successfully leveraging these new marketing opportunities requires avoiding a common technology

Chatbots have come a long way since their inception, maturing  into multilingual, AI-driven tools capable of handling full customer transactions. However, somewhat paradoxically, they’ve actually made human jobs harder, according to James Kraeutler, VP of the ISV and technology alliance program at Genesys. Kraeutler explained to Which-50 that chatbots’ increasing

chatbot

Chatbots have already evolved from their conversational commerce roots to delivering fully fledged service functions. The technology stands poised to enable real-time financial transactions and break down long-standing language barriers. That’s according to James Kraeutler, VP of the ISV and technology alliance program at Genesys. He explained to Which-50 a

A new study from Juniper Research has found that the operational cost savings from using chatbots in banking will reach $7.3 billion globally by 2023, up from an estimated $209 million in 2019. This represents time saved for banks in 2023 of 862 million hours, equivalent to nearly half a

By the end of 2020 fully one-quarter of customer service operations will use virtual customer assistants. That view, publicly expressed by research company Gartner last year, explains the enormous thirst for information around chatbots. Which-50’s new “The Business Of…” webinar program will kick off on February 26th with a deep

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It’s a new day not very far in the future. You wake up; your wristwatch has recorded how long you’ve slept, and monitored your heartbeat and breathing. You drive to work; car sensors track your speed and braking. You pick up some breakfast on your way, paying electronically; the transaction

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Healthcare will represent 10 per cent of all chatbot interactions across key verticals such as banking, ecommerce and social media by 2023, according to Juniper Research. The research predicts AI-powered chatbots will soon become the first responders for citizens’ engagements with healthcare providers, as the number of chatbot interactions exceeds

Chatbots are still not smart enough to deliver the kind of brand experience consumers need, according to a new report. According to a survey of 3,500 global consumers across Australia, USA, Canada, France, UK and Germany conducted by software company Pegasystems, 65 per cent of respondents would rather a human on the other