Consumer retail spend over chatbots will reach $142 billion by 2024; rising from $2.8 billion in 2019. This represents average annual growth of 400 per cent over the next four years, according to a new report from Juniper Research. The research identified the retail sector as a key beneficiary of

The University of Adelaide has launched its second chatbot which is designed to help double the number of international students enrolled at the higher education institution within the next five years.  That growth requires new ways of thinking about recruiting and handling student inquiries, says Catherine Cherry, The University of

The majority of applicants to The University of Adelaide interacted with a Facebook Messenger chatbot during the institution’s busiest period. The school says the bot freed up staff for more valuable tasks and returned overwhelmingly positive feedback from the potential students because it was deliberately designed as a “complementary” feature

Virtual assistants powered by AI are helping UBank serve customers more quickly, freeing up time for its staff to explore the future of banking, says the CEO of the digital-only bank. For the past three years UBank has been experimenting with IBM and the Watson team to explore the different

Digital bank UBank will launch an AI-powered assistant to help its customers in the process of applying for a home loan. The AI assistant is called Mia, short for My Interactive Agent built by FaceMe, a New Zealand-based company. The bank will pilot Mia later this month with a handful

The cost saving of replacing customer service representatives with chatbots will be $11.5 billion annually for all businesses in the retail, healthcare and banking sectors by 2023, according to research from Juniper. Retail will lead the chatbot push with Juniper estimating that by 2023 over 70 per cent of the

Polo horse

Heineken Urban Polo is using Oracle artificial intelligence (AI) in the cloud to power a digital concierge for its events in New Zealand. The concierge contains all event’s information such as how to get there, where the bar is, what times the matches start, when the pony parade is on,

Technology company Pitney Bowes has announced the global release of its first fast and adaptable chatbot platform, EngageOne Converse. Part of the EngageOne suite of customer engagement solutions, Converse is an intelligent self-service technology, designed to integrate data and location information into leading messaging software to help support the consumers who welcome

Jetstar has expanded its virtual assistant Jess to Facebook Messenger. Customer can now ask Jess to retrieve bookings, resend itineraries and add baggage to bookings through the Messenger app. Built on top of AI-powered virtual assistant Nuance Nina, the chatbot is an expansion of Jetstar’s existing web-based automation customer service

chatbot, AI, smartphone

CommBank is introducing a new chatbot to its online banking service which will be able to assist customers with more than 200 banking tasks. Called Ceba, the bot uses AI to recognise approximately 60,000 different ways customers ask for help with tasks such as activating their card, checking account balance,