Capgemini and Efma recently released their World Insurance Report 2021, highlighting the implementation of emerging technologies including AI and VR to better engage customers.  The report collated insights from 25 markets, and found that more than 60 per cent of executives surveyed have noticed an impact on acquisition efforts as

staff, job, appointment

Capgemini has appointed Kaylene O’Brien as managing director for Australia and New Zealand, replacing Olaf Pietschner, who is now CEO of Capgemini’s Asia Pacific Strategic Business Unit. O’Brien stepped down from her role as Deloitte’s head of consulting in October last year after working at the professional service firm for

Global consultancy Capgemini today announced plans to acquire RXP Services, an Australian firm with 550 staff across four locations.  Capgemini says it has entered into a scheme implementation deed with the ASX listed RXP to acquire it wholly for an expected A$95.5 million. The deal is still subject to shareholder

The “millennial mindset” is extending beyond its namesake demographic in the insurance industry, putting increased pressure on incumbents, according to new research from Capgemini, which found laggards are at risk of being disintermediated.  Consumers are increasingly opting for insurance from big tech companies and product manufacturers, like Tesla for car

In many regions around the world, open banking is still an emerging framework. However, it is just the beginning in a long phase of reinvention for the banking industry, according to Capgemini’s 2020 World FinTech Report. Released this week, the report advocates for greater collaboration between incumbents and fintechs and

Capgemini is buying independent MuleSoft full-service constancy, WhiteSky labs to help support the digital transformation of public and private sector organisations.  According to the company, 150 people from WhiteSky lab will join the Capgemini team. The transaction is due to close, subject to usual conditions, in the coming weeks. Olaf

Salesforce ANZ CEO Pip Marlow has encouraged Australian business leaders to lean in to the changes brought on by the fourth industrial revolution and urged local organisations to improve the diversity of their leaders which she says will help manage the disruption. Speaking at a Trans-Tasman Business Circle event for

digital platform smartphone applications digital transformation

Capgemini has launched its digital transformation unit in Australia and New Zealand, Capgemini Invent, which it says helps clients secure revenue streams, pave new ways to engage with customers and drive sustainable growth.  Capgemini said its new business line is designed to help leaders find new sources of value.  Capgemini

Capgemini and Swinburne University of Technology have announced a new global Blockchain Centre of Excellence (CoE) in Melbourne. The CoE will undertake blockchain research, innovation and education, focused on advancing blockchain technologies, platforms, assets and systems to allow further uptake of the technology by industry and society. “Blockchain is at

Broken piggy bank, bank, disruption

Retail banks are feeling the pressure, according to Capgemini’s latest World Retail Banking Report. Customers are demanding smooth, personalised service – which banks struggle to deliver – while tech companies become an increasingly popular alternative, according to the report. Customer expectations was the clear disruptor of retail banking in 2018,