The “millennial mindset” is extending beyond its namesake demographic in the insurance industry, putting increased pressure on incumbents, according to new research from Capgemini, which found laggards are at risk of being disintermediated.  Consumers are increasingly opting for insurance from big tech companies and product manufacturers, like Tesla for car

In many regions around the world, open banking is still an emerging framework. However, it is just the beginning in a long phase of reinvention for the banking industry, according to Capgemini’s 2020 World FinTech Report. Released this week, the report advocates for greater collaboration between incumbents and fintechs and

Capgemini is buying independent MuleSoft full-service constancy, WhiteSky labs to help support the digital transformation of public and private sector organisations.  According to the company, 150 people from WhiteSky lab will join the Capgemini team. The transaction is due to close, subject to usual conditions, in the coming weeks. Olaf

Salesforce ANZ CEO Pip Marlow has encouraged Australian business leaders to lean in to the changes brought on by the fourth industrial revolution and urged local organisations to improve the diversity of their leaders which she says will help manage the disruption. Speaking at a Trans-Tasman Business Circle event for

digital platform smartphone applications digital transformation

Capgemini has launched its digital transformation unit in Australia and New Zealand, Capgemini Invent, which it says helps clients secure revenue streams, pave new ways to engage with customers and drive sustainable growth.  Capgemini said its new business line is designed to help leaders find new sources of value.  Capgemini

Capgemini and Swinburne University of Technology have announced a new global Blockchain Centre of Excellence (CoE) in Melbourne. The CoE will undertake blockchain research, innovation and education, focused on advancing blockchain technologies, platforms, assets and systems to allow further uptake of the technology by industry and society. “Blockchain is at

Broken piggy bank, bank, disruption

Retail banks are feeling the pressure, according to Capgemini’s latest World Retail Banking Report. Customers are demanding smooth, personalised service – which banks struggle to deliver – while tech companies become an increasingly popular alternative, according to the report. Customer expectations was the clear disruptor of retail banking in 2018,

robot, AI, machine learning

Consumers are increasingly aware of the use of AI by organisations and are warming to it, according to research from Capgemini. But the study also revealed some significant caveats – most people want AI interactions to include another human, be transparent, and things can’t get too creepy. Sign up for

More than half a decade on, organisations investing in digital transformation are still struggling to turn their investments into business success, according to research from Capgemini which includes a comparison to its corresponding 2012 study. The latest research found most organisations lacked the leadership and operations required for successful digital

wealth management

The rich get richer and Big Tech gets the picture. And what a lovely vista they imagine – huge pools of transactional and service revenues from high net-worth individuals the world over. Capgemini’s latest World Wealth Report 2018 (WWR) found the improving global economy spurred high net worth individual (HNWI) wealth