Digital technology is giving superannuation members more information and oversight than ever, reducing the industry’s traditional “stickiness”. Add to that new nimble competitors and incumbents today face arguably their biggest disruptive threat. Nominate today for the Which-50 Digital Experience Awards. Simple. Fast. Easy. The information flow, however, is two way.
2018 was the year consumer concerns over privacy and how their data is used started to cause headaches for businesses that had convinced themselves their customers were satisfied with the service they were receiving in exchange for their information. Throughout the year, a series of global events have lead to
Throughout 2018 Which-50 has spoken directly to more than 500 C-Suite executives with responsibility for their organisation’s digital and business transformation strategies. More than a thousand have responded directly to our written requests for information about their work and their views. Across this senior executive audience set, three issues consistently
Digital transformation is taking hold in the superannuation sector as funds make more use of data to add value for members. Adam Gee, partner in KPMG’s super advisory business says there has been a change of pace in the last 12-18 months as firms invest in member analytics and market
Digital transformation has moved from strategy to a matter of survival, according to Australian executives and analysts. So who is doing it well and what do they have in common? In an examination of Australian organisations who are getting digital right, some common themes emerged: digital transformation is no longer