AWS

Having been one of the sectors hardest hit by the chaos of COVID-19, contact centres are now grappling with what the future will look like, and how to adapt operations to ensure they not only avoid similar disruptions but thrive in the face of the next crisis. Call volumes exploded

As the COVID shutdown wreaked havoc upon business, and in particular contact centres, companies found themselves confronting three distinct phases: respond, recover, and ideally thrive. That’s the subject of an ebook published by Deloitte entitled The Contact Centre Of 2030 Can’t Wait, It’s Now… According to the authors of the

Swinburne University will offer a two year degree in cloud computing, teaching students about cloud services programming, app building, data management, and analysis. The Associate Degree of Applied Technologies – Cloud Computing is the result of a partnership with Amazon Web Series, the market leader in public cloud services, which

Enterprises overwhelmingly see value in public cloud and more than three in four are using it in some capacity. But relatively few of them have expanded cloud initiatives across the business due to fears of security, compliance and “vendor lock-in”. That’s according to a new study by technology consultancy Contino

Most Australian organisations have low levels of “data maturity”, leaving millions of dollars on the table, according to Deloitte research commissioned by Amazon. But the consultants say data will drive a new wave of digital transformations and some local organisations are reporting data maturity is already improving their bottom line.

Amazon will offer a Netflix style cloud gaming subscription service named Luna, with select titles in 4K 60fps. After years of tinkering, Amazon is making a bet on cloud gaming, revealing a new subscription service during its annual hardware event. Known as “Luna” the cloud gaming platform will initially be

Local startup Dystech is using artificial intelligence and cloud computing to lower the barriers to assessing dyslexia.  Without early detection, dyslexia can create extreme learning difficulties and often requires alternative or additional support from teachers. But it can be hard to detect at a young age and the current testing

Weta Digital, a leading New Zealand visual effects studio, today announced it is migrating the majority of its IT infrastructure to the Amazon Web Services public cloud, to support increased remote working and “ultra-scale” workflows. The studio, which designed, animated and composited characters like Gollum and the landscapes of Avatar,

Cloud Computing

Global infrastructure as a service (IaaS) spending grew 37.3 per cent last year reaching US$44.5 billion, up from US$32.4 billion in 2018. The figures are from Gartner which also said Amazon retained the top spot position in the IaaS market in 2019, followed by Microsoft, Alibaba, Google, and Tencent. According

Goanna Solutions, a leading Indigenous Australian-owned enterprise, is collaborating with Amazon Web Services (AWS) to launch AWS re/Start in Australia. AWS re/Start is a full-time, digital skills training program that prepares unemployed, underemployed, and people in between work for careers in cloud computing, and connects them to potential employers. With