The Digital Transformation Agency (DTA) has flagged “gaps” in blockchain technology, advising government agencies to weigh any investment in the technology against its ability to meet users’ needs. The two case studies of blockchain use in government services published so far show only limited benefits and several challenges in development.

While the digital bells and whistles of the private sector garner much of the attention, the impact of digital is no less pronounced for the public sector. The Australian Taxation Office’s digital transformation offers some insight into the challenges and possible gains of digital transformation at an enterprise level. It