artificial intelligence

A new study from Juniper Research found that the global spending by retailers on AI services will reach $12 billion by 2023, up from an estimated $3.6 billion in 2019. Juniper expects over 325,000 retailers to adopt AI technology over the period. According to the new research, AI in Retail:

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More than half of Australian organisations have started to adopt artificial intelligence, but strategies and capabilities remain immature and Australia is beginning to lag its regional neighbours, according to new research from Microsoft. Sign up for Which-50’s Irregular Insights newsletter Along with IDC Asia/Pacific, Microsoft interviewed with more than 1,600

Artificial intelligence and machine learning technology will amplify bias and further exclude vulnerable people if not designed correctly. A point underscored by the fact several AI initiatives have had to be abandoned because the bias could not be corrected. Register now for Which-50’s webinar on the disruptive impact of chatbots Avoiding

Digital bank UBank will launch an AI-powered assistant to help its customers in the process of applying for a home loan. The AI assistant is called Mia, short for My Interactive Agent built by FaceMe, a New Zealand-based company. The bank will pilot Mia later this month with a handful

The current media coverage of artificial intelligence is obscuring several pressing problems with the technology and creating a false narrative that serves the tech industry, according to research from Reuters Institute for the Study of Journalism at Oxford University. Sign up for Which-50’s Irregular Insights newsletter The researchers found the

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Customer experience-centric businesses are turning towards automation and AI to handle their customer interaction and operations. In a new report from MIT Technology Review commissioned by Genesys, Humans + Bots: Tension and Opportunity, those businesses that have applied automation early on are now reaping the greatest rewards in terms of efficiency, scale,

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It’s a new day not very far in the future. You wake up; your wristwatch has recorded how long you’ve slept, and monitored your heartbeat and breathing. You drive to work; car sensors track your speed and braking. You pick up some breakfast on your way, paying electronically; the transaction

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Artificial intelligence has evolved to become one of the most overused and misunderstood terms in business while also offering the potential to be the driving force in business decision-making, automation, and scalability. Now is the time to develop strategies that set your business up for success for years to come.

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Retailers have the opportunity to scale and expand the scope of their existing AI deployments however, research shows only 1 per cent of retailers have achieved this. A recent Capgemini study, Retail superstars: How unleashing AI across functions offers a multi-billion dollar opportunity calculated AI represents a US$300 billion opportunity

Artificial intelligence (AI) is removing industrial and geographical boundaries for financial services organisations, according to AI expert, Dr Ayesha Khanna. Singapore saw the change coming and early investments in the technology and people to support it mean the country will likely be the global leader when AI is “everywhere” in