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Retailers are beyond the technology tipping point, according to Devin Wenig, president of eBay Marketplaces. In a recent interview with McKinsey and Company and available as a series of seven small video grabs, Wenig tells the management consultants, “I think the last two years in particular have been extraordinary in

  The trick with social media is that it is a great leveler. Many of the top social shares we discover in the Chatter Report come from very predictable sources — tech publications or management consultants. But not always. This week’s top ecommerce social share was a link through to

While online-only operators are regularly touted as the future growth engine of the national retail sector, digital technology also has much to offer traditional bricks-and-mortar businesses. It’s interesting that some in the industry have come to regard physical storefronts as an earnings liability. With high rental payments and operational expenses,

Angela Horvat cut her teeth in IT journalism in the mid ’90s, the youngest reporter of a team of ten on what was then the industry leading weekly news magazine, Computerworld. This was a technology landscape very different from the one today. It was a world dominated by Microsoft, at

From CRM to the internet-of-customers, Salesforce is trying to win friends and influence people. There’s no doubt about it, Salesforce.com has definitely been reading Dale Carnegie. Over the past few years the company has evolved from cloud-based sales tracker to a leading thinker on customer behavior, big data analytics and

Social managers build an authentic team and ecosystem, where people collaborate as a living community and are connected by social media. But how many of our managers are equipped to take this journey to new ways of working through collaborative networks of aligned talents? The UK’s Chartered Management Institute (CMI) is producing

Prepare for a marked uptick in the digital transformation of business this year, say consultants Accenture. In a new report called “From Digitally Disrupted to Digital Disrupter, ” the company says the game in 2014 and beyond will be about integrating technologies like social, mobile, cloud and analytics into the

Digital is changing the way we shop and in return it is changing the way retailers respond to our demands. Like many industries, retailers are experiencing major disruption from digital: new technology is changing customer behaviour, offering more choices and empowering the consumer with information when they want, where they