Amazon

Google, Amazon and several large adtechs are helping fund the spread of disinformation about COVID-19 by placing unknowing brands’ advertisements on websites with false claims about the pandemic, according to a new report. The Global Disinformation Index, a UK government-backed group seeking to combat the spread of disinformation online, published

National Australia Bank now has a “brand voice”, a unique, lifelike sounding automated speech capability for its contact centres powered by cloud computing giant Amazon Web Services. The NAB voice, which can read out text in a natural way, sounds like a male Australian which, the bank says, is consistent

A busy holiday period helped Amazon to record sales last quarter as its cloud services and advertising arms become increasingly profitable.  The gains, outlaid in the latest quarterly results, helped offset increasing shipping costs as the ecommerce giant strives for same day Prime delivery in the US. Download: Which-50’s Simple Fast

Drivers in Sydney and Melbourne can now sign up to deliver packages for Amazon under the US giants’ gig economy-style courier service.   Amazon is bolstering its local delivery services by launching Amazon Flex in Sydney and Melbourne, which allows drivers to select when they would like to work and use

Robots are a key component in a digital transformation – rather than an end goal – and most industries should be considering them, according to one of Amazon’s top robotics experts.  The ecommerce giant has been leveraging the technology for years, most commonly to pick goods from within its warehouses,

CX

Year-end articles and blog posts about hot trends are popular. People enjoy reading speculative predictions, and writers are happy to collect the clicks earned by lofty and alarming statements about the pace and breadth of change. Since both writers and readers love them, the annual slew of CX predictions are

Once upon a time digital disruptors were able to build products and enjoy rapid growth without having to spend big on advertising. In other words, the product was the marketing.  Or as marketing veteran Karen Ganschow puts it in this week’s cover story: ”If you create a great solution to

Amazon Hub

Amazon parcels can be picked up from select CommBank branches, Stockland shopping centres and Victorian newsagents as part of a new click and collect partnership launched today.  The Seattle-based ecommerce giant has begun rolling out Amazon Hub in Australia, a new network of more than 100 parcel pickup points which

Decreasing footfall, rising rents, and conservative shoppers means retailers are less optimistic about the all-important Christmas trading period than 12 months ago, according to new research for Deloitte. In contrast, online sales are expected to grow as digital investments start to pay off, while the Amazon juggernaut continues to gather

Supply chain projects underway at supermarket giant Coles are expected to have a transformative impact on the retailer’s operations as they come online over the next five years. But in the short term, Coles is expanding its partnership with UberEats, launching its own subscription delivery program and bringing wearables into