AI

Reejig, a Sydney based startup that uses big data and AI to predict problems and opportunities in large complex workforces, today announced a $2.2 million first capital raise. The company says the money will be used to scale its software as a service platform which connects various HR systems, collating

Businesses are failing to recognise how AI has already changed the consumer, according to Mathew Sweezey, director of marketing strategy at Salesforce.  During the Salesforce World Tour in Sydney, which was hosted virtually today, Sweezey said any medium that an individual interacts with on a daily basis now is empowered

DocuSign announced its intent to acquire the contract analytics and AI technology provider Seal Software for $188 million in cash. The deal reflects the increasingly important role that artificial intelligence (AI) will play in digital document management. The news builds on the existing relationship between the two companies. DocuSign already

You would thinking flying in a plane would be more dangerous than driving a car. In reality it’s much safer, partly because the aviation industry is heavily regulated. Airlines must stick to strict standards for safety, testing, training, policies and procedures, auditing and oversight. And when things do go wrong,

There is a concerning lack of readiness for technological change among Australian organisations, with most business leaders unprepared for the Fourth Industrial Revolution (4IR), the convergence of the physical, digital and biological worlds, according to a new report by KPMG Digital Delta. The 4th Industrial Revolution Benchmark Report, produced in

Analytics might be seen as a corporate tool to boost revenues and gather insights on customers but now the food industry is taking a piece of the data pie to help reduce waste and improve production.  One of the ways this is being done is through commercial kitchens. Winnow is a

First, the good news. Consumers are likely to purchase more products from and recommend, a company that provides exceptional customer service. That’s a key finding in the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark study, which captured and compared the attitudes of 2550 consumers in the US, UK and

You’re trailing bits of personal data – such as credit card numbers, shopping preferences and which news articles you read – as you travel around the internet. Large internet companies make money off this kind of personal information by sharing it with their subsidiaries and third parties. Public concern over

National Australia Bank now has a “brand voice”, a unique, lifelike sounding automated speech capability for its contact centres powered by cloud computing giant Amazon Web Services. The NAB voice, which can read out text in a natural way, sounds like a male Australian which, the bank says, is consistent

While the benefits of implementing artificial intelligence (AI) and machine learning into a business are reasonably clearly understood, there are still some impediments in the way. In a recent LogMeIn report, entitled Transforming the Frontline of Customer Engagement, the challenges organisations face when applying AI and machine learning were addressed directly. The