Retailers should invest in building analytics and data intelligence into their businesses to compete against the next wave of digitally-native competitors, according to a new report from SapientRazorfish and Salesforce. The report “Shopper-first Retailing: What Consumers Are Telling Us About The Future of Shopping” examines “the next evolution of personalisation”

Artificial intelligence is poised to unleash the next wave of digital disruption, and companies should prepare for it now. That’s the key takeaway from a new 80-page discussion paper from McKinsey Global Institute titled Artificial Intelligence: The Next Digital Frontier. The report argues AI is finally starting to deliver real-life

Facebook uses a combination of AI, human expertise and government partnerships to keep terrorist propaganda off its platform. A blog post authored by Monika Bickert, Director of Global Policy Management, and Brian Fishman, Counterterrorism Policy Manager, details how Facebook uses artificial intelligence to keep terrorist content off Facebook, something the social

By 2021 artificial intelligence-powered CRM activities are predicted to generate more than $1.1 trillion in business revenues and 800,000 net-new jobs globally. In Australia, new efficiencies gained from AI will aid the creation of 16,714 new jobs and $19 billion in increased revenue over the next five years. The figures

Connected cars, autonomous driving, AI

Get ready for a surge in investment in AI for the automotive sector. That’s the forecast from research outfit Tractica, which said that while the market for AI systems is clearly in its infancy, a future of strong growth is virtually assured. Its study (the results of which sell for

robot, AI, work

Many companies know they must adopt artificial intelligence to automate processes and increase efficiencies to remain competitive. However, in a rush to adopt and leverage new technologies in the endless race to be innovative, the noise of the stampede may have drowned out what real benefits AI directly brings to


Retailers must use AI to automate and deliver better decisions and make it possible for associates to be customer experience differentiators. Multichannel retailers are facing an existential crisis. Consumers’ buying behaviours and lifestyle choices are changing. Competitive pressures from disruptive pure-play ecommerce players are causing radical changes to antiquated business

Amazon Alexa

Amazon Web Services has announced that Amazon Lex, an artificial intelligence (AI) service for building applications that can have conversations using voice and text, is now available to all customers. The company said Lex brings the sophisticated and proven deep learning algorithms that power Amazon Alexa to all developers as

Data Republic

The growing potential to monetise data and extract business value from it means businesses and vendors must consider who owns the data collected it the process of doing business, and who has a licence to use it. Take our Which-50 reader survey and go into the draw for a chance

New best friends, IBM CEO Ginni Rometty and Salesforce CEO Marc Benioff took a trip to the White House last Friday to discuss the future of jobs and education in a world where AI is evolving rapidly. Take our Which-50 reader survey and go into the draw for a chance