AI

In an increasingly competitive marketplace, and in recent months, in particular, digital channels and capabilities have been critical to success. Organisations need to engage all three areas of the corporate brain: customer intelligence, human intelligence and artificial intelligence. Marketers need customer intelligence not only to meet the needs of customers

Disruptive technologies like AI, automation, and blockchain present challenges for risk managers with two-thirds (69 per cent) of Australian executives say that complex risks are emerging more rapidly than their own skills are advancing, according to a new report from Accenture. The study reveals that  majority of financial firms’ risk

With a premium now on speed to develop vaccines and diagnostics for the coronavirus, there is a renewed emphasis on the role of AI and how governments can ensure it is used in a trusted manner, according to the World Economic Forum. And this is happening in the context of

IAG has invested in rural technology start-up Digital Agriculture Services (DAS), to help its customers better understand and manage their farm property risk by using new data and location insights from satellite imagery. Established in 2017, DAS focuses on deep digital, domain knowledge, business and delivery expertise to offer greater access

The Queensland Government is investing in a new facility to supercharge the state’s artificial intelligence capability and it will immediately focus on the use of AI during coronavirus. The Artificial Intelligence (AI) Hub is a new initiative under the Queensland Government’s landmark $755 million Advance Queensland initiative. A total investment of $5

Australia’s first artificial intelligence ethics consultancy launched in Sydney today, spearheaded by Dr Catriona Wallace. Ethical AI Advisory will guide public and private companies on how to incorporate AI ethics and human rights frameworks into their strategy and operations. Register now for Which-50’s Webinar: The role of the CMO at

Since the global outbreak of COVID-19 more customers are turning to AI-based customer service tools and more brands are using these tools to help manage requests according to new data from Zendesk.  Zendesk’s Benchmark Snapshot Data analyses the support interaction data of more than 20,000 global companies. According to the

Brisbane-based company Bigmate has announced the commercial availability of a technology which enables businesses to pre-screen for higher skin temperatures as workers enter or leave buildings.  The thermal screening tool, known as “Thermy” uses thermal cameras and advanced analytics to analyse skin temperature, automatically sending an alert when it detects

Australia’s largest general insurer announced its venture fund has invested in Arturo, an insurance analytics provider which uses AI, satellites and drones to assess commercial and residential property. Terms of IAG’s investment were not disclosed but was made in February by IAG Firemark Ventures as part of Arturo’s $8 million

More than 30 per cent of the 400 patents Adobe filed last year were specifically related to artificial intelligence and machine learning.  Adobe introduced its AI capability Sensei four years ago and has since launched hundreds of new AI-powered features and capabilities across its portfolio. Within its marketing, advertising and