In 2014 Gisele Mesnage, a blind woman, sued Coles over the poor accessibility of its website. The supermarket giant settled, agreeing to make its digital assets more accessible, later admitting “we didn’t have accessibility in our DNA”. Last week Coles collected the award for corporate website of the year at

A US lawsuit against Domino’s Pizza has highlighted that popular food delivery apps are yet to meet accessibility standards for vision-impaired users, despite universal guidelines having existed for a decade.  Which-50 has confirmed several leading food ordering apps in Australia do not fully meet Web Content Accessibility Guidelines (WCAG) 2.0,

Awareness of digital accessibility in Australia is growing thanks to the work of advocates and a global shift towards inclusive design. But for users, the pace of change seems glacial as many organisations continue to view accessibility as an “add on” feature to their technology. That approach inevitably causes undue

The Commonwealth Bank of Australia has settled a discrimination case in the Federal Court over its “Albert” payment terminals, agreeing to update the point of sale device with improved accessibility support for vision impaired customers. The case was settled before Christmas and the Commonwealth Bank today confirmed to Which-50 the proposed

The Australian Banking Association (ABA), the industry group representing the country’s largest banks, has released its new guiding principles on accessible design for banking services.  The principles aim to ensure accessible banking for the four million Australians living with disability by providing accessibility design principles for banking services like mobile,

Digital accessibility is gaining increasing traction as an issue in Australia. But while advocates argue inclusive design should be standard practice, new research suggests many organisations are still lagging. Even a sector like finance, often considered a leader in accessibility, is struggling. According to research from Siteimprove, 94 per cent

Microsoft is committing $25 million to an artificial intelligence program aimed at improving the lives of people with disabilities. The money will go to developers, universities, NGOs and others working on AI fuelled accessibility solutions. The funding will be released over the next five years through a series of seed

Disability empowering technology company Psykinetic launched in Sydney today, giving a glimpse into the future of accessibility technology. The company launched three flagship products designed to improve the lives of people with high-level physical disabilities. All three utilise eye-tracking technology for touch-free interactions. Sign up for Which-50’s Irregular Insights newsletter

Reports surfaced this month that the Commonwealth Bank is facing legal action over the accessibility of its point of sale eftpos machine known as Albert. The news stands as a stark reminder that even the biggest companies, those with resources, compliance expertise, and — according to the CBA — the

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Large portions of online content hosted by Australia’s biggest financial organisations are not accessible to people with a disability. According to a recent crawl of the websites of 50 of Australia’s largest financial organisations, on average 41 per cent of their website content is not accessible to people with a