Service NSW is recruiting a chief digital and product officer to lead the government department’s product strategy and team.

With an advertised salary starting from $287,000, the executive role will provide leadership and the overall strategic direction across a diverse portfolio of Service NSW’s products. They will lead a significant transformation of the organisation’s technology function to a product and digital organisation, according to the job ad.

Service NSW was created five years ago to provide a “one stop shop” for multiple government agencies. During that time it has also embarked on a digital transformation journey to digitise services provided by the likes of Roads and Maritime Services, Department of Fair Trading and Births Deaths and Marriages.

The process has involved unifying disparate systems and bringing paper-based forms into the digital era. Looking ahead, it’s the department overseeing the roll out of digital driver’s licences in NSW.

Service NSW has also overhauled the way it delivers projects, embraced a customer-first culture.

“We are building core digital skills within Service NSW and evolving our technology architecture and platforms to support a step change in our ability to deliver digital services for customers,” Damon Rees, CEO Service NSW, writes in the department’s 2018 annual report.

“Underpinned by lean, agile, cross-functional teams, Service NSW core capabilities in digital will provide customers with great digital experiences, and government with the ability to quickly, cost effectively and sustainably deploy new services and policies to the citizens and businesses of NSW.”

Reporting to the CEO, the chief digital and product officer will lead the transformation of the product division, identify product requirements and develop products that offer an outstanding customer experience.

The successful candidate will be required to establish and maintain “an organisational culture which embraces change and innovation, continuous development and improvement to enhance techniques, methods, systems or policies or to relate precedent in new situations.”

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