Salesforce is buying field service software company ClickSoftware for US$1.35 billion in a cash and stock deal.
ClickSoftware is an Israeli company founded in 1997 that provides software solutions for companies to schedule and optimise field service work.
The business listed in 2000 but was taken private by private equity firm Francisco Partners, which bought it for $438 million in 2015.
Click uses algorithms and AI to help manage over 1 million field resources around the world in a wide variety of industries including for organisations like Bosch, Deutsche Telekom, Ericsson and Unisys.
The acquisition is expected to close during Salesforce’s fiscal quarter ending October 31, subject to regulatory approvals. ClickSoftware will then join Salesforce’s service cloud offering.
“Delivering exceptional field service is an increasingly important priority for companies across industries with more than 70 per cent of customer service leaders making significant investments to transform their mobile workforce,” said Bill Patterson, EVP and GM of Salesforce Service Cloud.
ClickSoftware and Salesforce have partnered since Field Service Lightning launched in 2016 to solve problems for mobile workers. For example if a mobile employee gets delayed by traffic, a dispatcher can quickly route another field technician to the job so the customer’s appointment does not get delayed. These interactions are then automatically updated across the entire Salesforce platform so everyone — customers, sales, customer service and field service — has complete visibility.
“Our acquisition of ClickSoftware will not only accelerate the growth of Service Cloud, but drive further innovation with Field Service Lightning to better meet the needs of our customers. We are thrilled to welcome the ClickSoftware team to Salesforce,” Patterson said.
Mark Cattini, CEO of ClickSoftware, said joining Salesforce would accelerate the company’s progress.
“As a part of Salesforce, we will be able to innovate faster, enabling our joint customers to deliver even better experiences to their customers. This is an exciting milestone, and I look forward to what we’ll deliver to our respective customers as one company after close,” Cattini said.