Technology company Pitney Bowes has announced the global release of its first fast and adaptable chatbot platform, EngageOne Converse.
Part of the EngageOne suite of customer engagement solutions, Converse is an intelligent self-service technology, designed to integrate data and location information into leading messaging software to help support the consumers who welcome customer support through chatbots.
EngageOne Coverse aims to simplify real-time communications for businesses. Using popular messaging platforms like Facebook Messenger, online web applications, or interactive PDFs for transactional documents, businesses can now automate conversations with customers to help them self-serve.
The product integrates with the wider portfolio of Pitney Bowes software and data, bringing additional functionality and possibilities to enhance the customer experience.
“Six of the 10 most used applications today are messaging applications. Consumers have spoken, and they have a preferred communication channel,” says Bob Guidotti, EVP and President for Software Solutions, Pitney Bowes.
“Today’s empowered consumer expects businesses to meet them where they are. Businesses must recognize this and integrate technology capabilities that allow them to have immediate, data-driven conversations with their customers. EngageOne Converse is making this possible.”