Suncorp has announced Pip Marlow, CEO of Customer Marketplace, has decided to leave the business at the end of August following a restructure of the company’s digital operations.
Marlow, the former MD of Microsoft in Australia, joined Suncorp in March 2017 in the newly created position of CEO Customer Innovation.
Update: 08/08/2019: A day after leaving Suncorp, the AFR revealed Marlow has been appointed the chief executive of Salesforce Australia.
The announcement was made alongside the company’s financial results released today, and comes two months after CEO Michael Cameron resigned.
“Pip has made a significant contribution as part of the senior leadership team,” said Suncorp acting CEO Steve Johnston.
“She has been instrumental in creating a customer-centric culture including the way we recognise and reward our customers. She has helped embed strong digital foundations which has reshaped the way we support our customers.”
The bank and insurance company also announced it will establish a new customer and digital function to develop “innovative, digital-first customer propositions, building on Suncorp’s strong digital foundations.”
The new customer and digital function will be led by Lisa Harrison, who will become Suncorp’s chief customer and digital officer.
Harrison will be responsible for group, customer and digital strategy, digital distribution, brand and marketing, and the enterprise portfolio management office.
Harrison has 15 years’ experience at Suncorp in various executive general management roles across product, pricing, digital sales, marketing and insurance operations.
“Lisa’s appointment reflects the depth of talent at Suncorp. She brings deep marketing, digital and insurance domain expertise to this new role,” Johnston said.
She was appointed to the senior leadership team in 2017 as chief program excellence officer.