A new NAB-backed healthcare app has launched that allows patients to locate a practitioner, get a quote, pay for their consultation and claim their private health insurance benefit on their smartphone.

HICAPS Go has been developed in partnership with Medipass, an Australian tech start-up that NAB has invested in earlier this year.

“We have re-imagined the user experience for a digital age and built an Uber equivalent for Australia’s healthcare ecosystem,” NAB Chief Operating Officer Antony Cahill said.

“Through HICAPS Go, consumers get a better experience, more transparency in the cost process, added flexibility which helps improve the trust between them, their practitioner and their health fund.”

HICAPS Go currently has more than 400 practitioners on the platform – with a focus on physiotherapists, chiropractors, myotherapists and osteopaths across the greater Melbourne area – and is compatible for customers who have private health cover with Medibank and AHM.

More practitioners and health funds will be added to the platform as it rolls out across the country over the next 12 months.

HICAPS Go leverages the current NAB-owned HICAPS payment/claiming terminal system.

NAB has a dedicated Specialised Banking segment which includes NAB Health; a team of health specialist bankers work exclusively with businesses and professionals in the healthcare industry across the country.

Cameron Hare, Practice Manager at Transform Physio, one of the platform’s early adopters, said the new digital extension of HICAPS would vastly improve transparency for customers.

“The transparency with the gap payment is really fantastic; with this new solution the gap payment is right in front of the customer and they can check before they pay,” Hare said.

“With the old method I’d need to set aside five or so minutes at the end of each session to make sure I get through the billing process. But doing it with the new method means I don’t even have to leave the room.”

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