Must Reads

Rare earths are critical to the production of smartphones, computer memory, and rechargeable batteries, making them a core component of the world’s digital infrastructure. However, China’s dominance of the sector has revealed weaknesses in the supply chain — especially after COVID exposed vulnerabilities around the world for all kinds of

data process information digital transformation

Digital transformations in Australia are moving at a snail’s pace relative to regional neighbours, according to research by French technology multinational Thales. The company surveyed more than 500 executives in the region for its latest Data Threat Report, finding a rush to leverage digital technologies is causing security and complexity

Taiwan has so far achieved one of the best responses to COVID-19, keeping case numbers and mortality rates exceptionally low compared to comparable nations, including Australia. New analysis by RMIT researcher and PhD candidate Kelsie Nabben suggests a radical approach to digital democracy may be an important factor. Taiwan’s unlikely

A new approach to contact centres which utilises “natural language understanding” is forcing a rethink of traditional contact centre analytics, according to a new whitepaper from Which-50 and Genesys. Traditionally, contact centres measure the number and duration of calls as a key metric, with an eye to getting more customers’

Artificial intelligence touches some form of our life every day. Not only does it change the way we see and interact with brands, it also improves the way we manage brands. Efficiency, accuracy, and automation are currently the key advantages of working with AI technologies so it is imperative for

New research reveals a staggering 87 per cent of shoppers are more likely to purchase products that are ethically and sustainably produced, suggesting a substantial shift towards conscious consumerism. The findings come from an independent, nationally representative panel of 1002 Australians, commissioned by parcel delivery service CouriersPlease (CP). The report

COVID-19 has demonstrated the importance of the right to privacy and the need for transparency from government and data collectors, according to the information and privacy regulator who this week again pushed for a regulatory approach more suitable to the digital age. The Office of the Australian Information Commissioner will

There is little evidence to link the hype of disruption in some industries with reality, according to a new paper called Lifting the lid on disruption fever. In fact, using the fear of disruption to drive the wrong kinds of changes can be dangerous to business, especially if the focus

The emergence of technologies such as AI and machine learning, along with sophisticated analytics, offers opportunities for smart manufacturers to transform their businesses radically — to create new product and service offerings while maximising the efficiency of supply chains and processes. Contemporary computing models — such as Cloud and, increasingly,

The government announced a new draft mandatory code of conduct late last week to address “bargaining power imbalances” between Australian commercial media companies and platform giants Facebook and Google, including rules for the platform companies to pay for news content. Developed by the ACCC and now under public consultation, the