Must Reads

The opposition has vowed to reform Australia’s “terrible” new encryption laws, which currently give Australian security agencies unprecedented powers to access encrypted messages. Labor helped pass the Assistance and Access Bill which created the laws late last year with an agreement from government that significant amendments would be made early

Coles has selected advanced robotics technology and a new suite of software to help improve profit margin for its ecommerce sales and double the number of home deliveries it can make. The supermarket has announced its has entered an exclusive partnership with British supermarket and solution provider, Ocado, to deploy

Australian business software-as-a-service (Saas) customers complain of opaque pricing with hidden costs, implementation challenges, limits on capability and auto-renewals. Security also remains a key concern. Little wonder SaaS vendor are sweating on renewal rates. With Australian companies tipped to spend $4 billion on SaaS products this year, according to figures

“Simple is hard,” Steve Jobs once famously cautioned. To that oft-referenced insight, you can now add that it is also necessary. In an age when consumers take their best experience in any context and apply it to every context, making life simple, fast and easy for the customer is an

The use of smart speakers for shopping is on the up and up in Australia, with more households owning smart speakers, voice retailing or vcommerce proponents argue it could become as normal as mobile shopping is today. The Versa Voice Report said three quarters of smart speaker owners are already

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Whether you are a dedicated online retailer, an online brand or simply sell through digital channels, all retail businesses are facing the same issue: the shift of consumers and transactions from desktop to mobile. And, according to Peter Sheldon, Senior Director for Strategy at Magento, “The acceleration has happened faster

The Australian Government says the national value of open data could be as high as $25 billion per year. Globally, McKinsey puts the value at $3 trillion. It’s little wonder stakeholders are clamouring for their share, attempting to devise systems which enable the transfer and reuse of that data.  However,

The last-mile delivery is expensive and difficult. It’s also high stakes, a failed delivery attempt is enough to damage the customer’s perception of the entire shopping journey. In an attempt to ease these pain points, technology companies, retailers and logistics businesses have been piloting autonomous delivery robots to transport packages

sustainability ethical bag

Once viewed as a costly exercise, sustainability is being embraced by a growing number of retailers as a strategy that delivers cost savings and satisfies the demands of consumers. Companies are exploring automation tools to reduce the amount of packaging used, trying to find alternatives to plastic, and looking to

Which-50 is launching an awards program to recognise digital leaders who are driving genuine change in their business to make customer experiences simple, fast and easy Simple. Fast. Easy. These three words were selected as the theme for the awards as they encapsulate the way a user experiences a brand,