Must Reads

Much of the focus of the July 1 open banking kick-off was on the big four banks, however, some of the new types of financial services we expect open banking to deliver were already beginning to emerge. Innovation is coming from beyond the incumbents,  from the emerging set of neo

Facebook’s wooden-headed determination to ignore its culpability in both the spread – and the corrosive impact – of hate speech and misinformation finally crashed headlong into commercial reality last week. Key advertisers have had enough, and the dam is breaking.  As part of the #StopHateForProfit campaign more than 160 companies

The success of digital marketers depends on martech but we need to be better at measuring value. Technology by itself does nothing but as digital marketers our success depends on it. How you utilize and measure your martech determines how successful you and your organization will be. When measuring their

Adobe is getting out of the adtech managed services businesses. CEO Shantanu Narayen told investors last week during a Q2 earnings call the company will not continue to offer its Advertising Cloud transaction services. It marks a significant retreat for the marketing tech leader and may raise some questions in

Corporate values have become the most important buying criterion apart from price, according to a survey conducted by Akeneo, a global leader in Product Experience Management (PXM) solutions. The report finds that ethical and sustainable sourcing is now a top priority for corporate buyers, and a key driver of eCommerce

Disruptive technologies like AI, automation, and blockchain present challenges for risk managers with two-thirds (69 per cent) of Australian executives say that complex risks are emerging more rapidly than their own skills are advancing, according to a new report from Accenture. The study reveals that  majority of financial firms’ risk

Face to face interactions are currently limited and the battleground for new customers has switched to the digital environment. Those organizations that offer fast, seamless experiences and secure on-boarding might hope to win market share – but even if financial institutions are prepared to make the switch to digital account

Whatever happened to civility? One of the downsides of the rise of social media is the concurrent rise of anti-social behavior. Now Commonwealth Bank is taking steps to address the issue of technology-facilitated abuse to provide a safer banking experience for customers. Financial abuse in the context of domestic and

The success of digital marketers depends on martech but we need to be better at measuring value. Technology by itself does nothing but as digital marketers our success depends on it. How you utilize and measure your martech determines how successful you and your organization will be. When measuring their

COVIDSafe, Australia’s contact tracing mobile app, is being hailed a success with 6 million downloads and a demonstration in the new “gold standard” of government tech delivery. But a month since launch it is unclear how much utility the app provides health authorities. The commonwealth government now reports privacy protections