Must Reads

C-suite executives say COVID-19 has accelerated their digital plans by as much as a decade in a matter of months, according to a poll by McKinsey & Company.  The digitisation of an organisation’s offerings accelerated by seven years on average around the world because of COVID-19 and subsequent restrictions, according

Tensions between the ASX and the CHESS Replacements Stakeholder Group (CRSG) — whose members include shareholder associations and registry businesses — are burning red hot as the parties argue over the market impact of the proposed Distributed Ledger Technology (DLT)-based replacement to CHESS. A letter sent by ASX Chairman Rick

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Groundbreaking international research by MIT’s Center for Information Systems Research (CISR) reveals that enterprises that invest in building the digital skills of their internal workforce significantly out-perform those who cut back or who attempt to build their digital skills by hiring contractors or other forms of outside expertise. That conclusion

Almost all Australians want more control and choice over the collection and use of their data as trust in organisations to handle personal information continues to decline. That’s one of the key takeaways from the national privacy regulator’s major survey, released today, as it prepares to reshape Australia’s laws for

Rare earths are critical to the production of smartphones, computer memory, and rechargeable batteries, making them a core component of the world’s digital infrastructure. However, China’s dominance of the sector has revealed weaknesses in the supply chain — especially after COVID exposed vulnerabilities around the world for all kinds of

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Digital transformations in Australia are moving at a snail’s pace relative to regional neighbours, according to research by French technology multinational Thales. The company surveyed more than 500 executives in the region for its latest Data Threat Report, finding a rush to leverage digital technologies is causing security and complexity

Taiwan has so far achieved one of the best responses to COVID-19, keeping case numbers and mortality rates exceptionally low compared to comparable nations, including Australia. New analysis by RMIT researcher and PhD candidate Kelsie Nabben suggests a radical approach to digital democracy may be an important factor. Taiwan’s unlikely

A new approach to contact centres which utilises “natural language understanding” is forcing a rethink of traditional contact centre analytics, according to a new whitepaper from Which-50 and Genesys. Traditionally, contact centres measure the number and duration of calls as a key metric, with an eye to getting more customers’

Artificial intelligence touches some form of our life every day. Not only does it change the way we see and interact with brands, it also improves the way we manage brands. Efficiency, accuracy, and automation are currently the key advantages of working with AI technologies so it is imperative for

New research reveals a staggering 87 per cent of shoppers are more likely to purchase products that are ethically and sustainably produced, suggesting a substantial shift towards conscious consumerism. The findings come from an independent, nationally representative panel of 1002 Australians, commissioned by parcel delivery service CouriersPlease (CP). The report