Origin has migrated more than 60 percent of its workloads to AWS, covering the majority of its mission-critical workloads including billing and customer care, energy trading, operations management, and its enterprise data lake.
The migration to AWS will help Origin achieve its goal to operate 100 per cent in the cloud and close all primary data centres by 2021.
According to Nick Andrews, Group Manager for Cloud and Infrastructure for Origin, “As the sector continues to transition towards cleaner and smarter energy solutions for customers, the importance of technology to improve operational processes only grows. AWS provides us with access to the latest and best technology that helps us to accelerate our digital transformation and supports us to give our customers what they want, when they want it. Our focus on embracing digitalisation and innovation has led to a significant improvement in the functionality of our digital platforms and how our customers use them.”
The shift to cloud provider to drive its digital transformation and improve overall customer experience.
Origin is using a range of AWS services including data analytics, machine learning (ML), business productivity applications, compute, security, storage, and databases, to access greater insights, drive operational efficiency, and help deliver new services.
The Origin and AWS partnership first began in 2016 when the utility company sough to launch new services to improve and simplify the customer experience, enabling customers to track their usage, manage bills and payments, and connect with customer service agents via the company’s website and mobile app.
The rollout of Origin’s new retail operating model with United Kingdom energy technology group, Octopus Energy, using its customer platform Kraken, is expected to help the company further improve customer service and reduce operating costs, and will run on AWS.
Origin says it is operating its core business more efficiently, reducing billing processing times by 30 per cent, improving operational report run times by 84 percent, and reducing the cost of running technology infrastructure by 50 per cent.
Software built on AWS is used to trade electricity and gas. To provide the scale and reliability required for real-time spot markets to match the supply of electricity from power stations with consumption by households and businesses, the company is utilising serverless technology.
This complements a recent migration of the company’s asset intelligence suite which collects data from Origin’s generation facilities, such as natural gas, solar, and wind power stations, to allow their support centre teams to use predictive analytics to identify potential maintenance or operational disruptions and run the assets remotely and securely from the cloud.
To build the necessary capabilities Origin is using Cloud Academy training and enablement program designed to provide employees with the skills needed to innovate with cloud and ML technologies. The company will provide access to training for more than 500 employees, and aims to certify more than 100 by July 2020.
Through the Cloud Academy, employees will develop the skills needed to implement cloud technologies at scale, make better data-driven business decisions, and innovate new services to drive improved outcomes for consumers.
“AWS is committed to help Origin leverage technologies such as data analytics and machine learning to digitise their operations and provide a better experience for customers,” said Karl Durrance, Director of Enterprise for AWS in Australia and New Zealand. “Cloud skills play an increasingly important role in the workforce and Origin’s Cloud Academy program will not only provide a foundation that will accelerate the company’s own digital transformation, but help employees enhance their overall career potential.”