Two ANZ executives Maile Carnegie and Mark Hand have been promoted as the bank announced a new management structure designed to help it navigate the challenges in the sector.

Carnegie, the former managing director of Google Australia and New Zealand, joined ANZ in 2016 to assist the bank’s digital transformation efforts.

Previously the group executive digital banking, Carnegie will take on an expanded role as group executive digital and Australia transformation.

Hand has been appointed group executive Australia retail and commercial banking. The two execs will share responsibility for the financial performance of ANZ’s business in Australia.

Shayne Elliott CEO at ANZ said, “The continued transformation of the Australia business to succeed and thrive in this new operating environment is both the biggest challenge and opportunity for ANZ.

Maile Carnegie and Mark Hand

“It was clear that retaining a single governance and accountability structure is no longer suitable given the size and complexity of the challenges facing domestic banking in Australia.

“We have made significant progress in recent years, particularly with the roll-out of agile work methods, however we know there are significant opportunities available for the bank that best responds to the changing needs of retail and business customers in Australia.

“This means continuing the work started in Australia several years ago to build a bank more relevant and responsive to the changing needs of our customers.

“Both Mark and Maile are experienced executives with a strong track-record at ANZ. I’m confident these changes will not only improve the services and products we provide our customers but also help us better meet the expectations of the broader community,” Elliott said.

The changes will come into effect on March 1.

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