Leadership

In the past decade the world in which consumers and companies operate has changed — from the fundamentals of established business models and how we work, through to the ways in which we interact on a daily basis. It’s easy to lose sight of exactly how different the world is,

While much emphasis has been given to the great tectonic shifts in business around the world in recent years powered by digital, within companies there has been another change, and it is having a massive impact when executed well according to Google chairman Eric Schmidt. In a new Share Share

Leading Digital, a new book from three of the digital sector’s best known thinkers and based on an in-depth study of over 400 organisations, argues that companies, industries and entire economies will be transformed by a barrage of technology innovations that will make everything that’s happened so far look like

The Commonwealth Bank has a three-pronged strategy for responding to the threat of digital disruption posed by Internet giants like Google, Alibaba and Amazon and a plethora of emerging online transaction insurgents, according to CEO Ian Narev. Regional and national banks the world over find themselves having to imagine a

CIOs — for so long excluded from the digital debate and even viewed with hostility and suspicion in some quarters — finally seem to be getting the message, according to the results of a global study by industry analyst Gartner. The results, presented at the company’s annual symposium in the

Cloud accounting disruptor Xero has hired former CBA Chief Marketing & Online Officer Andy Lark as its CMO. The news comes as Xero announced that it doubled the number of Australian customers using the platform in the past 12 months. Lark, along with the CBA’s Chief Information Officer Michael Harte,

European GDP could increase by four per cent, generating as much as €250 billion by 2020, if the single market genuinely adopts a digital agenda, according to Google Chairman Eric Schmidt. In a paper for the European Union’s Digital Agenda for Europe project, Schmidt writes, “Europe needs to reform and

Video advertising has found its moment in Australia. The recent IAB report into the local online advertising sector revealed that the category grew an impressive 76 per cent over the last twelve months – and there are some suggestions that even these figures may be under estimated. However, for evidence

A great deal is said about disruption, much of it presumptive of Schumpeter’s “gale” — the clichéd “creative destruction” — as a force for good. We don’t tend to think much about those incumbents who have the job of managing in disruptive times. So it’s a breath of fresh air to

  “You’ve got to start with the customer experience and work back toward the technology—not the other way around,” Steve Jobs once famously quipped. But that was 17 years ago. Why have large corporates with big customer bases taken so long to catch on? Customer experience trumps all else. In