Intellectual Property (IP) Australia will deploy a Robotic Process Automation (RPA) solution to automate business processes, reducing the time and costs associated with data entry.
IP Australia, the Australian government agency that administers IP rights, processes approximately 850,000 IP service requests per year, including more than 160,000 new applications for IP rights.
By deploying Pega Robotic Automation, IP Australia will streamline its processes. Over time, the agency has deployed multiple systems and processes to help its staff handle its growing work volume. However, some of these processes required staff to access and move data across as many as four different systems for the same request.
IP Australia hopes to simplify this process by deploying Pega Robotic Automation to complete the many mundane data-entry tasks faster and more effectively.
This deployment is an extension of Pega’s existing partnership with IP Australia as it executes its transformation project called Rights-in-One (RiO) Program.
“By developing an innovative digital infrastructure, we are supporting business efforts, improving employee performance, and are able to better support our customers,” said Rob Bollard, general manager, RiO Program & Business Futures, IP Australia.
IP Australia previously adopted Pega Platform to maintain a seamless digital process for lodgement and processing of IP rights applications. The addition of RPA infuses rapid automation to further enhance the agency’s broader digital transformation journey, the company said.
“Government agencies must lead modernisation efforts to reduce costs and enhance service delivery to citizens,” said Luke McCormack, vice president and managing director, Pegasystems, Asia Pacific. “As one of Pega’s long-time government clients in Asia Pacific, IP Australia has been at the forefront of modernisation and automation within the region. We look forward to extending our partnership through the next stage of their transformation journey.”