Insights

The Commonwealth Bank of Australia needs to upgrade its management and retention of customers’ personal information in the wake of two separate data breaches, according to Australia’s privacy watchdog, which has blasted the bank’s recent approach. In 2016 CBA lost the financial statements of 20 million accounts when it could

The Commonwealth Bank of Australia has the best mobile banking app, according to Forrester, which reviews the apps of major Australian banks annually. Westpac won the award in 2016 but CBA has dominated since, taking the last three Forrester gongs. The research firm said the CBA’s app stood out because

Global and local regulation is helping to concentrate boards’ attention on cyber security risks, according to industry experts. From today boards of APRA-regulated entities are ultimately responsible for ensuring that their organisation maintains its information security. The new prudential standard, CPS 234 Information Security, requires financial institutions clearly define the

With a whimper, Open Banking has arrived in Australia. From today, Australia’s big four banks will begin a pilot program to explore Open Banking’s performance, reliability and security. For consumers, a mature Open Banking environment will make it possible to switch home loan providers with a few swipes of an

brain ai machine learning neurodiversity

IBM has launched a program to hire neurodivergent staff in a bid to increase neurological diversity or neurodiversity throughout the company.  Neurodiversity is a concept where the neurological differences are be recognised and respected as any other human variation. Some of these differences include those with dyspraxia, dyslexia, ADHD, autistic

Nine has launched its new advertising buying platform, 9Voyager giving SMEs the opportunity to advertise on the company’s various channels.  The self-serve automated buying platform was built by Nine in house using the 9Galaxy technology.  According to Nine its unique proprietary technology allows business owners of all sizes to access

While it is often easy to miss the significance of changes as our business or career evolves around us, take a longer perspective and suddenly you realise how radical the change can be. That’s our take-away from a recent interview with visiting VMware CMO Robin Matlock. Sign up for Which-50’s

The total annual spend on Mobile Edge Computing (the collection and analysis of data at the source of generation, at the dge of the network, instead of a centralised location such as the cloud), will reach $11.2 billion by 2024. This is up from an estimated $1.3 billion in 2019,

The Australian Government has signed an extensive procurement deal with Amazon Web Services. Australian Federal, State, and Territory agencies and departments, as well as public universities and government agencies will now have access to AWS through a “simplified procurement model”. The Government said the deal will mean cheaper and easier

walking customers pedestrian city streets shopping

A true unified view of the customer is a goal many organisations are striving for. But the challenge is complex and few have gotten it totally right, according to Zendesk chief customer officer, Elisabeth Zornes. And, Zornes says, while organisations are improving their CX capabilities, customers’ expectations are continuing to