Insights

“We have a really fantastic opportunity in Australia to be leading with digital, to be leading with innovation,” says Nhung Mason, Managing Director of Accenture’s Retail & Consumer practice.  Accenture recently conducted a CXO Pulse Survey to determine the attitude of the C-Suite toward the COVID-19 recovery. The findings suggest

This week, as Which-50 has reported, publisher and broadcaster Nine was hit by a cyber-attack that brought down its entire network. The business impact was immediate and significant as it affected live programming on Sunday.   Nine has engaged the assistance of the Australian Signals Directorate (ASD) to remedy the

Supply chain executives may not know it, but their post-COVID professional future is the subject of some serious board-level discussions. With the arrival of vaccines, leaders are making decisions that affect the future of their enterprises, and where and how people work. Further supply chain reading Sustainable Supply Chains Shift

Even before the full social and economic impacts of COVID-19 are realised, the World Economic Forum Global Gender Gap Report 2020 showed just how much work there is still to do to achieve gender equality. That report suggested it would take a further 99.5 years to achieve gender parity, and research since

While contact centres cement their place as a critical frontline between businesses and consumers, their agents have faced extensive stress resulting from the crises which made them the first port of call last year. That included a huge surge in call volumes, plus the fact that increasingly diverse and complex

Media giant Nine, a victim of a serious ransomware attack over the weekend, says it is confident that its technology teams have isolated the attacker and the specific destructive activity that was initiated. In an all-staff email which the company has also shared with other media outlets, CEO Mike Sneesby

Over 90 per cent of companies have been unable to realise forecast financial goals from their digital technologies, according to a new study from Bain and Company. The details are outlined in a paper called Four Myths of Digital Transformation: What Only 8% of Companies Know. According to Bain Partners

Between 30 and 50 per cent of stand-alone RPA projects initially fail, according to recent research — something Greg Eyre, Vice President, Australia & New Zealand at Blue Prism, ascribes at least partially to a lack of a transformative vision and overall business buy-in. There is a better way, he

Small business revenue rose 5.1 per cent year-on-year in February, after recording a revised 1 per cent rise in January, a jump in revenue that represents slightly faster growth than the pre-COVID-19 average of 4.6 per cent year-on-year. Revenue growth has been positive for nine consecutive months, and in all

The Defence Signals Directorate was called in by Nine, owner of The Australian Financial Review, the Sydney Morning Herard, The Age, and Nine Network after parts of the media giant’s infrastructure fell victim to a ransomware attack. But by yesterday afternoon it became clear the spooks may have to do