Insights

Those of a more cynical disposition — for instance people wearing suits in the music industry — have long understood that you don’t make money by making music. You make it by using music — for jingles, movie scores and through other licensing opportunities. Even selling music one piece at

Digital is the new universal language of business, and technology is not an enabler but rather a source of innovation and opportunity, according to a paper by research outfit Gartner. In the paper, called “Six steps to build a digital business,” the authors — Ken McGee, Diana Morella and Lee

The Internet sector’s biggest names (including Google, Facebook, Amazon, Microsoft, Yahoo and Twitter) are fighting back against plans to scrap net neutrality — the practice of treating all users equally on the Internet. Recent court rulings, and commentary from new FCC chief (and former cable industry lobbyist) Tom Wheeler, suggests

Customer experience-driven companies are reporting much higher profit and growth results — and stronger market share — according to a new study by the Harvard Business Review’s analytics services group. The study, sponsored by SAS and called Lessons from the Leading Edge of Customer Experience Management, found that customer experiences

US teens are increasing their social networking usage, according to a study by Harvard’s Institute of Politics. Usage figures across a set of sites — Facebook, Google+, Twitter, Instagram, Pinterest, Snapchat and Tumblr — all grew over the last year. And when asked to nominate which site they could not

The recent IBM report called “Advancing Mobility: the new frontier of smarter transportation” is a useful overview of the state of the mobility industry. But it makes a fatal assertion: “Remember that the primary function of automotive companies is to make vehicles.” This assumption may well sink any broad-based car

Google’s two greatest enemies are hubris and antitrust. Fear and company culture have kept the first in check, but nothing will ever sate the hungry lawyers. The world’s greatest dotcom should prepare for decades of litigation in a war without end — something the tech sector’s last great monopolist, Microsoft,

“Gradually, then suddenly.” That’s how Hemingway described the ill fortune of a bankrupt in The Sun also Rises. It should probably be required reading for any incumbent in a digitally disruptable market. But who has time to read a book these days — or even a Kindle? Instead, here are

Imagine the Wall Street Journal, the New York Times, the Financial Times and the Australian Financial Review all rolled into one and then giganticised by powerful alien steroids. Welcome to LinkedIn, which broke through 300 million users for the first time at the end of April. The company says those

The Commonwealth Government’s National Commission of Audit has recommended the adoption of a “digital by default” strategy to accelerate e-government initiatives under the control of a chief digital officer. The Audit Commission today brought down over 80 recommendations for the Government to consider at it looks to return the federal