Question: What did Australia have before slow broadband? Answer: Fast broadband. An old joke for a new economy, but sadly one anchored in a depressing reality. After almost a decade of debate about the country’s broadband infrastructure, the truth is that our performance as a nation is appalling and getting

Australians will buy 5.6 million new smartphones during the second half of 2014, according to research released by Telsyte. The total number of smartphones sold will exceed ten million for the first time, Telsyte managing director Foad Fadaghi told Which-50. According to the study, the majority of sales will be

As power shifts to consumers the lines between the buyer and seller will start to blur, according to PriceWaterhouseCoopers partner David Doyle. “Everyone is connected to the Internet by smartphones. Everyone has expectations in terms of how they interact with consumer products, with retailers or with telecoms companies across multiple

Smartphones have replaced desktops as the preferred digital media platform for almost all digital media activities. In some categories, such as radio, photos and maps, its share of Internet minutes is over 90 per cent. In a blog based on May data, web auditing outfit Comscore’s Andrew Lipsman writes, “May

Does the combination of emerging disruptive scenarios create a new economic paradigm? In The Zero Marginal Cost Society, Jeremy Rifkin describes a world where nearly free goods and services are enabled by the Internet of Things to drive a new paradigm that eclipses capitalism: the Collaborative Commons. It seems the

US Telco and tech giant Verizon is the blackest of the Black Hats in the technology sector. When the American National Security Agency (NSA) was strong-arming the dotcom giants to hand over the data on US citizenry — almost certainly in violation of that country’s laws — many resisted to

Smartphones have put enormous power into the hands of consumers and changed the nature of shopping along the way. But there’s a catch: while phones have become a regular feature of the retail experience, they are not the preferred digital platform for consumers … yet. Instead the trusty PC —

“All that is useful is ugly” according to the French poet Théophile Gauthier, who believed that all beautiful things were useless since they did not have direct utility. He would not have lasted long in the fast-growing wearables market. According to a paper from L2 Business Intelligence for Digital called

Customer experience has emerged as one of the critical digital differentiators in recent years — perhaps the most crucial differentiator, in an age of mass and rapid commoditisation. Not surprisingly, then, an entire industry and discipline has built up rapidly around the subject, much of it anchored in an earlier debate

The banking sector’s next generation of customers are unimpressed. Almost 70 per cent feel the traditional and digital experiences they receive from their banks lack seamless integration. And they don’t stand much on tradition. Three quarters would be likely to bank with non-financial services companies with whom they do business