Insights

A lengthy internal memo by an outgoing Facebook employee accuses the social media giant of ignoring or being too slow to respond to multiple known instances of fake accounts undermining democracies and political affairs around the world. Buzzfeed today revealed parts of Sophie Zhang’s explosive 6,600 word memo which includes

Taiwan has so far achieved one of the best responses to COVID-19, keeping case numbers and mortality rates exceptionally low compared to comparable nations, including Australia. New analysis by RMIT researcher and PhD candidate Kelsie Nabben suggests a radical approach to digital democracy may be an important factor. Taiwan’s unlikely

Smart home devices and their apps represent a major weak link in the corporate cybersecurity chain as the lines between work and home life increasingly blur, according to Trend Micro research released today. Trend Micro’s “Head in the Clouds” study surveyed more than 13,000 remote workers across 27 countries to

Taiwan’s response to the COVID-19 pandemic has been among the world’s best. With a population almost the size of Australia’s, the island nation has reported only 496 confirmed cases of the disease and no locally acquired infections for months. The unlikely heroes of Taiwan’s success are “civic tech hacktivists”: coders

Australia’s privacy regulator today welcomed the Federal Court’s decision to dismiss Facebook’s attempt to prevent it from being served legal documents in a landmark case stemming from the Cambridge Analytica scandal. The Office of the Australian Information Commissioner is pursuing the social media giant for alleged serious and/or repeated interference

Oracle is buying TikTok’s US assets, beating Microsoft and Walmart to the punch after a fire sale caused by the US government’s market intervention over security concerns. After months of speculation about national security risks and users’ data being harvested by the Chinese Communist Party, US President Donald Trump banned TikTok

A banknote has been sitting in my wallet for six months now. As time ticks on, it burns an ever greater hole in my pocket. At first I felt uneasy spending it, following COVID-19 warnings to pay more attention to hand hygiene and the surfaces we all touch on a

When customers interact with a contact centre, chances are they have a very specific task they want to achieve. That is why correctly understanding a customer is only half the battle, and agents must also be able to act upon their requests quickly and effectively. While getting it wrong can

The video games industry will exceed $200 billion in value in 2023; growing from an expected $155 billion in 2020. Mobile and cloud gaming will lead this growth, as the market shifts further towards recurring revenue, and purchase revenue declines by 5% over that period. The figures are contained in

Advertising platforms Taboola and Outbrain have reportedly called off their $US 850 million merger nearly a year after announcing it, with sources citing the weak advertising market since COVID-19 struck as a major factor. A formal announcement has not yet been made but is expected in the coming days. Neither