Industrial Internet

The Australian utilities sector is facing a wave of disruption, and local executives believe it will hit sooner rather than later. A clear majority of executives who participated in a survey commissioned by OpenText believe most of the disruption to occur in the next five years. A third said they

The Australia utilities sector is focused on enhancing the experiences of customers while also improving the efficient and effective utilisation of their infrastructure assets, according to a  survey of local leaders. Customer services was identified as the business function most likely to be radically transformed in the near term with

AGL has developed an online platform which allows users to trade solar energy, with the aim of giving its customers more control over their energy use and reduce the cost of their power bills. Currently 220 AGL customers in Victoria are participating in the AGL Solar Exchange trial, which started

Smart metres and IoT have the potential to optimise performance and maintenance of the billions of dollars worth of infrastructure in Australian utilities. But each new device creates a potential access point to systems that are not designed with cyber security in mind and, in some cases, are already exposed.

Buying energy is a currently a poor experience. When a householder wants to shop around for energy, they have two options. Firstly, they can use one of the comparison sites or they can run their own comparisons against a selection of retailers in the market. The first should be a

For utilities companies, digital transformation means finding ways to improve operational efficiencies while driving innovation to deliver a better customer experience. Three years ago Gartner predicted that 80 per cent of processes and products will be reinvented, digitised or eliminated by 2020.  It feels like we’re well on the way

At a time of rapid global disruption across all industries, Australia’s utilities sector faces quite a specific risk. It needs to avoid falling victim to “the telco trap”. Around the world telecommunications companies invested billions in the hard, physical infrastructure required to deliver services. Then they watched as new global technology

Smart cars will soon be able to pay for tolls and fuel, driving a big increase in transaction volume for the emerging category of IoT payments. The IoT payments market is tipped to grow at an average of 75 per cent per annum over the next five years; reaching $410

A pilot of a smart bathroom solution in a commercial building has confirmed what women have long suspected: despite being roughly the same size, the ladies’ toilets are being used twice as much as men’s. The insight is just one finding from a 20-month trial of Caroma’s IoT bathroom solution,

In today’s digital world it has become critical to incorporate secure, personalised, and fully integrated self-service capabilities into every digital interaction. It’s no use updating an old, limited system with technology that can’t grow into the future as user needs develop and change. Internally or externally that won’t cut in