A report by Forrester Research has studied six Dell Boomi customers across multiple industries (consumer sales and marketing, transport, travel, manufacturing, energy and utilities, construction, media and advertising) to determine the scale and the extent of cost savings from a switch to the cloud.

The report, which was commissioned by the vendor, provides a useful jumping-in point for CIOs and other executives looking to model cloud savings.

Dell Boomi is an integrated multi-user platform that connects cloud and on-premise applications and data. The low-code solution can save enterprise customers up to $1 million in software licensing, and achieve maximum efficiency by cutting project timelines, significantly reducing time spent developing and testing new features. 

Forrester reported that respondents’ previous software solutions were expensive, required custom coding and several full-time specialised development staff, along with offshore support and contractors supporting integrations and infrastructure.

Departments operated in silos, processes were slow, and decision makers had insufficient assurance over the quality of the data produced by these disparate, disconnected platforms. IT departments were strapped for time and struggled to meet business needs, let alone take on new projects. 

Transitioning to Dell Boomi broke down silos, automated workflows and guaranteed real-time access to data and analysis, improving decision making. It also provided departments greater transparency over the broader impact of their work and afforded a better understanding of how other parts of the business operated.

A senior manager of a business technology group reported that Dell Boomi gave developers “a common language”.

“They now operate under one set of parameters and are more collaborative,” they said. “They’re more curious about data and think about the impact on downstream and upstream systems.”

Previously, troubleshooting errors could take IT departments several hours or even weeks to identify, but since migrating to the Dell Boomi platform, customers reported that diagnosis timelines shrank by days, freeing up time to focus on value-adding initiatives. 

A utilities provider estimated that their IT team freed up 80 per cent of its time previously spent delivering integrations — time which is now devoted to new projects.

Dell Boomi does not require the same level of technical skills, meaning organisations can employ IT staff from different technical backgrounds on lower salaries, and reduce or eliminate contractors and offshore teams.

The Forrester report found that legacy integration solutions cost customers more than $1.1 million over three years, and required at least two full time IT staff with estimated salaries of $110,000 a year who were devoting at least 50 per cent of their time to integration maintenance annually.

Interviewees estimated that since transitioning to Dell Boomi, their organisations saved up to half a million dollars on licensing and cut their IT staff by half. 

Forrester calculated that these companies avoided more than $1.3 million in legacy software costs over three years. 

A chief IT architect working in the manufacturing field reported how staff had told him they were glad they didn’t have to write code, “because I can now focus and understand the business problem and what the business really wants”.

Another participant said their IT team “consistently captured quality data to create reusable assets that could be leveraged by an entire organisation for informed decision-making.” 

All interviewees reported shorter project times as a key benefit. One customer estimated that previous projects could take six months to a year and 14 developers to complete. The Dell Boomi platform achieved the same result in 40 days with only three full-time staff. 

An airport solutions architect reported that every initiative was accelerated. “It is not a one-off here and there — it applies across the board,” they said. “The Dell Boomi platform has helped us accelerate our time to delivery.” 

Where a typical integration project requires six developers, and takes around 60 days, Forrester estimates that the Dell Boomi platform allows IT staff to complete integrations 70 per cent faster than legacy software. 

Staff productivity improved by 50 per cent annually, allowing IT departments to complete 20-30 new integrations a year.

The Dell Boomi platform allows organisations to provide better customer service, reliably connect to external partners, deploy faster solutions and respond in real time to business opportunities and challenges.

The director of system integration at a media and advertising company reported that their internal customers were happier because instead of a four-week project, they crashed it down to just three or four days. 

“I’m not reinventing the wheel, and I have a very flexible platform that allows me to do it,” they said.

About this author

Claire Connelly is a writer for the Which-50 Digital Intelligence Unit of which Dell Boomi is a corporate member. Members provide their insights and expertise for the benefits of our readers. Membership fees apply.


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