Australia’s national workplace relations tribunal The Fair Work Commission (FWC) says it is undertaking a two-phase digital transformation. 

FWC is responsible for the Fair Work Act and has also managed JobKeeper throughout the pandemic. With more than 13 thousand hearings and conferences, administering 33 thousand applications and publishing over 10 thousand decisions last year, its data collection and reporting requirements require significant analytics capability.

The first stage of the transformation involved building an Azure Data Lake that utilises machine learning and Power BI to speed up the access to information.

According to Jennifer Anderson, Director of Digital Transformation at the Fair Work Commission, “Now we can automate all of our regular statutory reporting, drawing data from the data lake, injecting speed and a high degree of confidence about the quality of information.”

As part of this transformation program FWC claims that they are looking to use machine learning to derive insights from unstructured data.

According to Microsoft which is involved in the program via Azure, “The FWC is now able to easily use both structured and unstructured data through an Azure data lake, creating a single source of truth for reporting and analytics.

Phase Two

With phase one now complete, FWC is moving into the second stage of transformation. Microsoft claims that phase two will include the implementation of Azure Cognitive Services and Azure Synapse Analytics to deliver “limitless analytics capacity to the organisation”.

According to Siavash Motearefi, Chief Data Officer at the Fair Work Commission, “We’ve built in a digital, searchable library for all the decisions we have. And this is going to be uniquely for our Members and associates so they are able to basically search through the entire body of decisions, from 2008 to today.”

The FWC is looking to build a similar solution to the Azure based John F. Kennedy search website, using Microsoft’s same template. 

Anderson claims that the data and analytics platform has “become a central operating tool” and Motearefi says that FWC’s deployment of Azure’s software has “streamlined the way that they interact with other agencies.”

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